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| OutsourceWorld
Breakfast Forum |
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9:00-10:00
The Euromoney Outsourcing Handbook Roundtable - What's next in global outsourcing practices?
Roundtable Chairman - Amit Gupta,
Booz Allen Hamilton |
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Robert E. Zahler,
Partner,
Pillsbury Winthrop Shaw Pittman LLP
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Wendy Watson, Managing Director,
State Street Investment Manager Solutions
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Peter Watkins,
Head of US Financial Services, EDS |
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Roanak Desai/Mohit Thukral,
Corporate Consultants, Gecis |
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Dr. Shailendra Palvia, Managing Director,
Center for Global Outsourcing |
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Ravi Varadachari, Practice Leader
Risk Management, i-flex solutions
www.euromoney-yearbooks.com/handbooks
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| OutsourceWorld
Breakfast Forum |
| 10:00 - 11:00
Outsourcing to China with I.T. UNITED :
Structuring of Successful Projects
Cyrill Eltschinger, CEO, I.T.UNITED
www.ituc.com |
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| 11:00 - 11:10
Opening Remarks by Conference Chairman
Curtiss Montgomery, Director,
Outsourcing Services, CTG
www.ctg.com |
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| 11:10 - 11:45 - Keynote
The Restructuring of the Outsourcing Industry
Peter Bendor-Samuel,
CEO, Everest Group
www.everestgrp.com
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| 11:45 - 12:15
Outsourcing/Offshoring - What are the limits?
Allen Weinberg, Principal & North American Leader of Outsourcing
and Offshoring Practice,
McKinsey & Company
www.mckinsey.com |
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| 12:15 - 12:45
Dynamic Outsourcing and the
Importance of Good Governance
Joe Schechter, VP of Financial Services, CSC
www.csc.com |
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| 12:45 - 1:00 - Break |
1:00 - 1:30 - Lunch slot
Growth in Caribbean Call Centers: Special emphasis on Barbados
Glen Braverman, BIDC/NCO
Partner & Executive V.P. International Market Access |
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| 1:30 - 2:00
Best Practices for BPO/KPO
Andrew Adelson, Evalueserve
www.evalueserve.com |
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| 2:00 - 2:30
Successful Habits of Highly Effective Outsourcing Firms
Atul Vashistha, Chairman & CEO, neoIT
www.neoIT.com |
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| 2:30 - 3:00
BPO Comes to Payments: A Case History on How Payment Electronification
Creates Offshore Opportunity for Financial Institutions
Denny Carreker, CEO, Carretek, LLC
www.carretek.com |
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| 3:00 - 3:30
Romania, European Outsourcing Tiger
Florin Vrejoiu, Executive Vice-President, Romanian Association for Electronic and Software Industry, ARIES
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| 3:30 - 4:00
What You Don’t Know About Offshoring
and Other Hot Outsourcing Topics
Tom Weakland, Managing Partner – Global Sourcing Practice, DiamondCluster
International
www.diamondcluster.com |
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| 4:00 - 4:30
Overcoming Capability, Security and
Communication Challenges in China
Eric Rongley, CEO, Bleum
www.bleum.com |
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| 4:30 - 5:00
Human Resource Outsourcing:
The Good, the Bad and the Ugly
Heather Gatley, Executive Vice-President of Human Resource Services
and General Counsel, AlphaStaff Inc
www.alphastaff.com |
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| 5:00 - 5:30
Argentina, a place of innovation
Pablo Guana, Government Team,
SCREI, Argentina |
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| 5:30 - 6:00
Nearshoring:
The Benefits of Offshore Outsourcing Closer to Home
Madhav Murti, Vice President,
Advisory Service - Performance Improvement, PWC Canada
www.pwc.com |
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| 6:00 - 6:15
Closing Remarks by Conference Chairman
Curtiss Montgomery, Chairman, CTG
www.ctg.com |
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| 6:30 - 8:30
Exclusive Scotch Tasting Reception
Proceeds to the Crohn's and Colitis Foundation of America
www.ccfa.org |
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Day Two - Wednesday 19th October |
| 09:30 - 09:45
Opening Remarks
Curtiss Montgomery, Director, Outsourcing Services, CTG
www.ctg.com |
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| 09:45 - 10:15
Managing Global Application Development - How to Achieve Visibility, Accountability, and Performance Goals
Mark Wesker, Co-founder and CEO, Artifact |
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| 10:30 - 11:00
Global Sourcing: How to Best Leverage a Global Knowledge Supply
Chain
Gabriel Rozman, President, TCS Iberoamerica
www.tcs.com |
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11:00
- 11:30
PANEL - Have Your Cake and Eat It Too:
Quality and Value in At-Home Contact Center Services
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Sandy Ward,
Vice President, Sales and Marketing, Alpine Access
www.alpineaccess.com |
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Julian Carter,
Director of Operations and Strategic Partnerships.
Office Depot, Inc |
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| Lou Orsi, Director,
Vendor Relations and Strategic Projects.
www.1800flowers.com |
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| 11:30 - 12:00
The Future State of Legal Compliance and Regulation in Outsourcing
Bill Bierce, President, Bierce & Kenerson &
Editor in chief, Outsourcing-Law.com
www.biercekenerson.com/
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| 12:00 - 12:30
Bulgaria: Eastern Europe’s Newest Hot Spot?
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| Pavel Ezekiev, Executive Director,
InvestBulgaria Agency
www.investbg.government.bg |
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| Joel H. Morse,
Chief Executive Officer & Co-Founder of C3i.
www.c3i-inc.com |
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12:30 - 13:15 Lunch
Panel
China as the New Outsource Tiger:
New -Providers, New Services
Cyrill Eltschinger, CEO I.T. UNITED
www.ituc.com |
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Tom Gong, Senior Investment Advisor,
Dalian HighTech Zone |
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| Eric Rongley, CEO, Bleum,
www.bleum.com
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| 1:15 - 2:00
Panel: Outsourcing In the Real World
Michael Corbett, Executive Director, International Association of Outsourcing Professionals (IAOP) - Chair
David Barrett, Partner, Simmons & Simmons
Joann Martin, Vice President, Pitney Bowes
Atul Vashistha, CEO, neoIT
Topics:
- What is the real state of outsourcing today?
- What are the most significant barriers to success that customers face?
- What are the most significant barriers to success that providers face?
- What topics- both opportunities and challenges - are just over the horizon?
www.outsourcingprofessional.org |
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| 2:00 - 2:30
Latin America: The New Frontier, An Emerging Location for
Outsourcing, Offshoring, and BPO - The Case Study of Chile
Marcelo Vásquez,
VP ICT Business Developer, Fundación Chile
www.fundacionchile.cl
Claudio Maggi, Head of Investments, Chilean Economic
Development Agency-CORFO |
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| 2:30 - 3:00
BPO Powered by SAP: Why Technology Matters After All and First
of All
Jens Weitzel, Director, BPO Market Development & Consulting, SAP
AG
www.sap.com |
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| 3:00 - 3:20
Philippine ICT Advantage
Ms. Karen V. Batungbacal, Director,
Business Processing Association of the Philippines,
President Asia-Pacific Division of ICT Group
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| 3:20 - 3:30
Philippine ICT Infrastructure
Mr. Ernesto R. Alberto, SVP - Corporate Business Group, Philippine Long Distance Telephone Company (PLDT)
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| 3:30 - 4:00
China's Opportunities and Strategies
of Being a Global Offshore ITO & BPO Center
Mr. Dai Yulin, Vice Mayor of Dalian, China.
Dalian Software Park,
Dalian Municipal People's Government, China.
www.dlsp.com.cn
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| 4:00 - 4:10
Closing Remarks by Conference Chairman
Curtiss Montgomery, Chairman, CTG
www.ctg.com |
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