Conference Program

The conference program for 2005 is currently BEING FINALISED it will be updated soon

5 - 7 October 2004, New York

OUTSOURCING: FRIEND OR FOE DEBATE
Day Two, 15:00 - 16:30 - "Friend" or "Foe" we welcome your views!

Lead Conference Sponsor: Dubai Outsource Zone

Day One - Tuesday 5th October
Day Two - Wednesday 6th October
Day Three - Thursday 7th October

Day One - Tuesday 5th October

11:00 - 11:10
OPENING REMARKS view details
Curtiss Montgomery, Director, Outsourcing Services, CTG
www.ctg.com/amo/index.htm

11:10 - 11:40 download presentation
IT Infrastructure Outsourcing Trends in 2005 view details
Robert McNeill, Lead Analyst for Infrastructure Outsourcing
www.forrester.com

11:40 - 12:10 download presentation
Taking BPO Beyond Simple Cost Arbitrage view details
Simon Fanning, Strategic Sourcing Program Director, Global Technology & Operations, Deutsche Bank
www.db.com

12:10 - 12:40 download presentation
Sourcing Simplified: Using an Integrated Tech and Business Ops model view details
Joint presentation: Madhav Mohan, Head, North America Business Development, iGATE Global Solutions & David Kruzner, Senior Executive Vice President, The Concours Group (TBC)
www.igate.com

12:40 - 1:25 download presentation
The New Face of Right Shoring download presentation view details
Mr Ismail al Naqi, Senior Director, Dubai Outsource Zone
LUNCH PROVIDED
www.doz.ae

1:25 - 1:55 download presentation
Transformational Change in Global Economy view details
Dennis McGuire, President & CEO, TPI
www.tpi.net/

Sam Kramer 1:55 - 2:25 download presentation
Structuring Multi-Country Outsourcing Agreements view details
Samuel Kramer, Partner, Baker & McKenzie LLP
www.bakernet.com

2:25 - 2:55 download presentation
Offshore BPO: Lessons from the Front Line view details
Ayan Chatterjee, President, North America of ICICI OneSource
www.icicionesource.com

2:55 - 3:25 download presentation
Outsourcing to China, Growing with China view details
Mr. Wu Qiang, Vice President, Kingdee International Software Group. Ltd.
www.kingdee.com

3:25 - 4:55
CORIO PANEL DISCUSSION: view details
APPLICATIONS ON DEMAND, AN ALTERNATIVE TO OUTSOURCING, OFFSHORE
Chairman: John Ottman, EVP, Worldwide Markets, Corio
Panel members include Industry analysts:
Amy Konary - IDC
Ben Pring - Gartner
Lance Travis - AMR Research
Randy Miller - Vice President, Information Technology, Toshiba America Business Solutions, Inc
George Kadifa - CEO of Corio Inc

FREE TO ALL OUTSOURCEWORLD ATTENDEES

Day Two - Wednesday 6th October

9.30-10.30
Breakfast Forum
The Welsh Development Agency and UK Trade & Investment
Opportunities in the UK Outsourcing Market - Your Gateway to Europe

10:45 - 11:00
OPENING REMARKS view details
Curtiss Montgomery, Director, Outsourcing Services, CTG
www.ctg.com/amo/index.htm

11:00 - 11:15 download presentation
Information Society: A Romanian Perspective view details
Mr Calin Sandovici, ANIS
www.anis.ro

11.15-11.30 download presentation
IT&C Sector: One of The Romanian Economy Priorities
Mr Dumitru Anca, Counsellor in the Ministry of Economy and Commerce

11:30 - 12:00 download presentation
Surviving the Offshore Assault: Strategies for Onshore Providers view details
Ryan Powell, Analyst, Call Centre Technology, Datamonitor
www.datamonitor.com/

12:00 - 12:30 download presentation
Offshore Outsourcing - Lessons Learned
Kathy Midyett, Director of International/CTO's, Continental Airlinesview details
www.continental.com/

12:30 - 12:45 download presentation
Globaltech - The Outsourcing Pioneers in Dubai, United Arab Emirates
Mr. Mushin Dadarkar, Sales and Marketing Manager, Global Tech FZ LLC
www.globaltechme.com

Mushin Dadarkar 12.45 - 1.00 download presentation
NY Decide on UZ....The Global Buzz!
Ibrahim Gailani, Business Manager, Buzz Contact Centre Solutions
www.buzz.ae

1.00-1.10 download presentation
State of Philippine IT Industry
Governor Armin Raquel Santos, Board of Investments

1.10-1.30 download presentation
Why Philippines?
Lance Rosenzweig, Chairman and CEO, PeopleSupport
www.peoplesupport.com

1:30 - 2:00 download presentation
Applications on Demand: A Solution for Applications Outsourcing view details
John Ottman, EVP, Worldwide Markets, Corio
www.corio.com

2:00 - 2:30 download presentation
Breakthrough BPO's: Worth the Business Risk? view details
Rusty Weston, Director of Information Week's magazine research initiates & Editor of Managing Offshore
www.managingoffshore.com/

2:30 - 3:00 download presentation
Outsourcing Certification for Competitive Advantage
Jeff Perdue, Associate Director, IT Services Qualification Centre, Carnegie Mellon University
www.itsqc.cs.cmu.edu

3:00 - 4:30
Debate: Outsourcing: Friend or Foe?
This session debates how the latesest outsourcing initiatives effect the US economy, both positively and negatively.
Expert Panel:
Rusty Weston, Director of Information Week's magazine research initiatives & Editor of Managing Offshore
Cyrill Eltschinger, CEO, I.T. UNITED
Ravi Aron, Asst. Professor of Operations and Information Management, Wharton School of Business
David Baumann, CEO, Tech Nexxus

Day Three - Thursday 7th October

10:45 - 11:00 download presentation
OPENING REMARKS view details
Curtiss Montgomery, Director, Outsourcing Services, CTG
www.ctg.com/amo/index.htm

11:00 - 11:30 download presentation
Silk Road 2004, Understanding China in a Globalizing World view details
Joseph Hsu, Chairman & CEO, The Symbio Group
www.symbio-group.com/

11:30 - 12:00 download presentation
Understanding the Magic: Negotiating, Implementing, and Managing a Successful Outsourcing Deal
Steve Cooney, Director of Strategic Sourcing, Sun Life Financial view details
www.sunlife.com

12:00 - 12:30 download presentation
Successful Deployment of a Technical Resourcing Strategy in China view details
J. Douglas Winter, Business Unit President, Objectiva Software Solutions
www.objectivasoftware.com

R Novak 12:30 - 12.45 download presentation
Technology Investment and Outsourcing Opportunities in Central Europe with the Focus on the Czech Republic
R Novak, CEO, Czech Invest view details
www.czechinvest.cz

12:45 - 1:00 download presentation
Czech Republic, The Next IT Boom
Ivana Ingram, Director of the International Office of Czech Trade, Chicago Czech Trade view details
www.czechtradeoffices.cz

1:00 - 1:30 download presentation R Novak
Argentina, more near-shore than offshore view details
Guibert Englebienne, IT Services & Javier Serafini, Call Center Services, Globant
www.exportar.org.ar/it

Speaker topics & Bio's

Conference Chairman: Curtiss Montgomery, Director, Outsourcing Services, CTG
www.ctg.com/amo/index.htm

Biography: Curtiss Montgomery is Director of Outsourcing Services for CTG (NYSE: CTG), an international information technology (IT) solutions and staffing company. He is responsible for providing application management and other information technology outsourcing devices to a broad base of CTG clients in North America and Europe. This includes methodology, solution development, sales support, transition management, and relationships with analysts, market intermediaries, and service provision partners. Mr Montgomery has 30 years of experience in the field from both a client and service provider perspective, including extensive experience in transitioning and managing outsourcing engagements.

IT Infrastructure Outsourcing Trends in 2005
Robert, McNeill, Lead Analyst for Infrastructure Outsourcing, Forrester Research
www.forrester.com

Summary: JP Morgan Chase has announced decision to insource the $5 billion, seven-year infrastructure outsourcing deal with IBM. This is an anomaly rather than an indicator of any market shifts. Forrester doesn't see the IT outsourcing market slowing, nor do we see a slew of outsourcing contracts being brought back in-house.

Biography: Robert McNeill is a senior analyst in Forrester's Services research group, focusing on IT services with an emphasis on IT outsourcing, particularly desktop, help desk, and infrastructure management. Robert works with enterprises through the outsource decision-making process, assists in RFP creation, helps with vendor selection, and performs audits of outsourcing engagements.

Taking BPO Beyond Simple Cost Arbitrage
Simon Fanning, Strategic Sourcing Program Director, Global Technology & Operations, Deutsche Bank
www.db.com

Summary: Case study of how Deutsche Bank has been leveraging the BPO capabilities of India to drive synergies and a transformation of the end state operating model.

Biography: Simon Fanning has been part of the Group Technology and Operations division of Deutsche Bank since the beginning of 2001 concentrating on strategy development and implementation with a major focus on outsourcing IT application development, maintenance support and Back Office Operations, primarily to India. Prior to Deutsche Bank, Simon worked for SITA (a leading provider of global information and telecommunication solutions to the air transport and related industries) in a product management role responsible for marketing, sales, production, resourcing and IT support.

Sourcing Simplified: Using an Integrated Tech and Business Ops model
Joint presentation: Madhav Mohan, Head, North America Business Development, iGATE Global Solutions & David Kruzner, Senior Executive Vice President, The Concours Group (TBC), www.igate.com

Summary: Business and technology are increasingly working together to build true end-to-end value chains. There is a trend towards converting business functions to services e.g. payroll processing, accounts payable, loan application processing. And many organizations outsource application development or business operations and, increasingly both. This is driven by the trend towards anytime-anywhere, automation and straight through processing. But not many service providers are geared to provide an integrated sourcing solution using process optimization, flexible sourcing through BPO, standard components, platforms & technologies and transaction pricing. In this session we will discuss:

• What does it take to outsource in an integrated tech & business ops model with global services delivery?
• What are the governance models required to ensure you maximize business benefits - whether you are sourcing IT, business operations or both?
• Case studies of clients who have benefited from a holistic approach

Biography: Madhav Mohan, iGate Global Solutions Madhav has over a decade of experience in financial services, consulting and outsourcing. He has helped senior executives of Global 1000 companies in Europe and North America with their outsourcing strategies and rollouts. Before joining iGATE in 2003, he helped Infosys grow their European operations and helped many organizations with their first-time offshore strategies. He has also worked with Bank of America's retail banking division.

Biography: David Kruzner, The Concours Group (TBC) David brings over 18 years of management consulting experience and represents one of the firm's leading strategist to the Fortune 1000. David has worked with senior executives to develop innovative operating models inclusive of organizational structures, governance, process redesign and service level management capabilities and performance measurement systems. David currently spends the majority of his consultative time with senior executives on matters of global sourcing relative to cost optimization, process focus and flexibility, innovation techniques and transforming organizations for growth. David is published in the subject matter areas of innovation strategy development, performance measurement management, and business process transformation. Today, David represents the firm's premier thought leader in transforming companies into the 21st century.

LUNCH PRESENTATION

The New Face of Right Shoring
Dr Ismail Al Naqi, Senior Director, Dubai Outsource Zone
LUNCH PROVIDED
www.doz.ae

Summmary: Companies across the world are looking at the optimal 'rightsourcing' model, by distributing various non-core operations across geographical locations. With its various unique offerings, Dubai Outsource Zone, the world's first free zone dedicated to outsourcing, is positioned to be a key destination in the global outsourcing map.

Biography: Ismail Al Naqi is Director at Dubai Outsource Zone (DOZ). The first dedicated centre for the outsourcing industry in the Middle East, this initiative is part of the development of business centres within Dubai. A citizen of the United Arab Emirates, Al Naqi has worked on the launch of DOZ since its inception two years ago.

Transformational Change in Global Economy
Dennis McGuire, President & CEO, TPI
www.tpi.net

Summary: Transformational Change in a Global Economy:
· Leveraging outsourcing as a strategic tool
· Maintaining flexibility in a dynamic environment
· Transformation process for efficiency
· Managing for results on a global basis

Biography: Dennis McGuire, President and CEO, co-founded TPI in 1989. From inception, the firm has been the market leader in sourcing advisory services, advising clients in 600 sourcing transactions with a total contract value of more than $350 billion.
Dennis is a frequent speaker at industry events and is often quoted in leading business publications. He is the recipient of the 2003 Ernst & Young Houston Entrepreneur of the Year Award and the 2000 World Outsourcing Achievement Award.

Structuring Multi-Country Outsourcing Agreements
Samuel Kramer, Partner, Baker & McKenzie LLP
www.bakernet.com

Summary: Structuring multi-country outsourcings. The presentation will contrast global agreements against umbrella agreements with local companion contracts. How to manage the global relationship and dispute process will be discussed. Local variations required for tax, human resources, commercial and cultural reasons will also be addressed.

Biography: Sam Kramer is a partner in the Information Technology group of Baker & McKenzie Chicago. Mr. Kramer's practice focuses on complex licensing, outsourcing, software development and services and electronic commerce. Mr. Kramer is recognized in Chambers USA 2004 as a "leading individual" in the field of Technology law. He was selected as one of the "40 Illinois Attorneys Under 40 to Watch" in 2004.

Offshore BPO: Lessons from the Front Line
Ayan Chatterjee, President North America of ICICI OneSource
www.icicionesource.com

Summary: While benefits from BPO are many (and well documented), it's the journey to selecting the right processes to outsource and the right partner that remains arduous. As a leading BPO player from India that works with several Fortune and FTSE 100 clients in the US and UK, ICICI OneSource will share its perspective on what it takes to establish outsourcing relationships that stand the test of time.

Biography: Ayan Chatterjee is President, North America of ICICI OneSource. Ayan has over 11 years of experience in the IT, BPO and Consulting industries in Asia, Europe and North America. He has worked with global players such as Syntel, Infosys and Accenture and helped develop global strategies for technology and business.

Outsourcing to China, Growing with China

Mr Wu Qiang, Vice President, Kingdee International Software Group Co. Ltd.
www.kingdee.com

Summary: Introduction to the IT outsourcing environment and resources in China, especially to software companies in China and its ability to be outsourced. Analyzing and discussing the challenge for both outsourcing clients from worldwide and Chinese software companies.

Biography: Mr. Wu Qiang, VP of Kingdee International, in charge of international business of Kingdee. Mr. Wu has been responsible for many of business aspects in Kingdee, including central research institute, marketing department and international business etc. Mr. Wu has rich experience in software development and management process, strategy and marketing, and new business.

CORIO PANEL DISCUSSION: FREE TO ALL OUTSOURCEWORLD ATTENDEES
Applications on Demand, An Alternative to Offshore / Outsourcing
Chairman: John Ottman, EVP, Worldwide Markets
Corio Panel members include Industry Analysts:
Amy Konary - IDC
Ben Pring - Gartner
Lance Travis - AMR Research
Randy Miller - Vice President, Information Technology, Toshiba America Business Solutions, Inc
George Kadifa - CEO of Corio Inc

Summary: Companies today are challenged by the cost, complexity and compliance imperatives of enterprise applications. Costs continue to increase as IT services spending reached an all time high at $368 billion in 2003. New technology integration increases the complexity of application management. New regulatory and compliance requirements, such as Sarbanes-Oxley, place additional burdens on already scarce IT time and resources. Listen to prominent analysts and CIOs debate the pros, cons, and alternatives to outsourcing, offshore. Amy Konary of IDC, Ben Pring of Gartner, Lance Travis of AMR, Randy Miller, Vice President, Information Technology, Toshiba America Business Solutions, Inc, and George Kadifa, CEO of Corio will discuss and debate Applications on Demand, an integrated operational platform of products, processes, automations, and technologies to help address applications management challenges.

Corio, a leading enterprise application service provider (ASP) reduces complexity and costs of running enterprise applications. Corio guarantees system reliability through service level agreements (SLA's) and allows customers to 'pay-as-you-go,' minimizing expensive upfront project costs, reducing IT cost overall.

Information Society: A Romanian Perspective
Mr Calin Sandovici, ANIS
www.anis.ro

Summary: A survey about Romanian IT: strong legacy, fast growing market and industry, strategic governmental commitment to IT development.Facts and numbers regarding Romanian efforts to turn the "digital divide" into a "digital opportunity".

Biography: Calin Sandovici, Deputy Manager - Institute for Computers (ITC), appointed 2003
Degrees: B.S., 1971, University Politehnica of Bucharest
Ph.D., 1984, University Politehnica of Bucharest
Professional affiliations and memberships:
National Association of Software and Services Industry (ANIS)
National Association for Interactive Multimedia (ARMI)

IT&C Sector: One of The Romanian Economy Priorities
Mr Dumitru Anca, Counsellor in the Ministry of Economy and Commerce

Summary: IT&C Sector: One of The Romanian Economy Priorities
- presentation about Romania: location in S-E Europe, advantages
- macroeconomic indicators
- foreign direct investments
- privatization
- foreign trade
- new mechanisms for export promotion from the state budget
- IT&C market
- IT professionals
- IT investments promotion legislation
- Industrial parks
- Technological and scientific parks
- Romanian IT outsourcing

Biography: Mr Dumitru Anca's professional experience includes:
- Ministry of Economy and Commerce, Export Promotion Department:
- Counsellor for Business Expansion and Competitiveness on External Market
- Secretary of Romanian Committee for Trade Facilitation and Electronic Business (ROMPRO)
- Secretary of the Council of Export - Commission for Export Strategy
- Romanian Centre for Trade Promotion:
- Director for IT&C
- ROMPRO Secretary
- Romanian Embassy in Dublin:
- Economic and commercial attaché

Surviving the Offshore Assault: Strategies for Onshore Providers
Ryan Powell, Analyst, Datamonitor
www.datamonitor.com

Summary: Contrary to the amount of attention it commands, offshore represents only a minority of the global outsourcing market. The vast majority of outsourcing contracts are still being fulfilled domestically. How, then, are successful onshore providers of outsourcing services able to best compete against competitors in foreign markets? This talk will provide a look at the current outsourcing market, both onshore and offshore. It will discuss problems inherent in the offshore model and suggest strategies for onshore providers to position themselves accordingly.

Biography: Ryan Powell joined the CRM and Call Center technology team at Datamonitor plc in the Summer of 2003 as a technology analyst, bringing over six years of cross-industry CRM experience. Ryan has a BA (Honors) degree from Leicester University in European Business with German and he speaks French and German fluently.

Offshore Outsourcing - Lessons Learned
Kathy Midyett, Director of International/CTOs, Continental Airlines
www.continental.com

Summary: This session will offer a case study of offshore call center consolidation at Continental Airlines. In 2001, Continental had 26 Reservation Centers outside the United States. Continental engaged a consulting firm to make recommendations on how and where to right size the operation. Today, consolidation is in progress. The session will review the process taken by Continental and discuss lessons learned.

Biography: Kathy Midyett, Director of City Ticket Offices and International Reservations, has been with Continental Airlines for 18 years. Throughout Kathy's career at Continental, she has been involved in various call center management roles and third party consulting. Kathy's current role is to manage all of Continental's offshore reservation operations, including one out-sourced call center in Monterrey Mexico, and Continental's 76 City Ticket Offices worldwide.

Globaltech - The Outsourcing Pioneers in Dubai, United Arab Emirates
Mr. Mushin Dadarkar, Sales and Marketing Manager, Global Tech FZ LLC
www.globaltechme.com

Summary: TBC

Biography: Muhsin Dadarkar is the Sales and Marketing Manager of Globaltech - Dubai. He has a Masters degree in linguistics. He is a fellow of the Institute of Marketing and a member of the Australian Institute of company directors. A citizen of Australia, he has about 18 years overall experience in management, sales and marketing, HR management and public relations. Muhsin has been in the call centre operations management field for over 12 years in Australia, India, South Africa and now in Dubai. He speaks several languages including English and Arabic.

NY Decide on UZ...The Global Buzz!
Ibrahim Gailani, Business Manager, Buzz Contact Centre Solutions
www.buzz.ae

Summary: Buzz will be presenting the alternative to Asian outsourcing destination. Buzz showcases a world class cosmopolitan city, home to over 200 nationalities, with superior quality standards, corporate governance, infrastructure & technology. All at a price on par with Asian BPO hubs. Intrigued? Learn more about this unique outsourcer and this great city…the New Global Buzz!

Biography: Ibrahim Gailani is presently the manager at Buzz Contact Centre Solutions. Buzz is one of the leading outsource service providers in Dubai. Ibrahim is a call centre specialist with 11 years of experience with Citibank, ABN AMRO, and Emirates Bank. At Buzz he currently heads a talented management team of operations, service quality, new projects initiatives, and business development.

State of Philippine IT Industry
Governor Armin Raquel Santos, Board of Investments

Summary: Get to know the vibrant ICT industry in the Philippines. Aside from providing quality human resource, the country also boasts of world-class telecom and data infrastructure and a pro-active government attuned to the needs of international businesses.

Biography: Gov. Armin Raquel-Santos earned his Masters Degree concentration in International Economics and Development from Dartmouth College, Hanover, New Hampshire and his Undergraduate Degree major in Finance from Iona College, New Rochelle, New York. He has had extensive experience in the areas of corporate finance, investments and economic development both in the private and public sectors. Presently, he has been appointed as the youngest Governor of the Board of Investments (BOI).

Why Philippines?
Lance Rosenzweig, Chairman and CEO, PeopleSupport
www.peoplesupport.com

Summary: The Philippines is Southeast Asia's hub for backroom financial services and a reliable provider of other outsourcing services for local and international BPO players. Learn why the Philippines is the preferred location of the world's most recognized multinational brands. Find out why leading contact center PeopleSupport chose the Philippines as the home for its expanding global operations.

Biography: Lance Rosenzweig, is the founder and CEO of PeopleSupport Inc., an offshore Business Process Outsourcing (BPO) provider offering customer management, accounts receivable management, and back office processing services for U.S.-based clients from its facilities in the Philippines. Mr. Rosenzweig has an M.B.A. in marketing, finance and information technology from Northwestern University's Kellogg School of Management and a Bachelor of Science degree in Industrial Engineering, with Tau Beta Pi honors, from Northwestern University.

Applications on Demand: A Solution for Applications Outsourcing
John Ottman, EVP, Worldwide Markets, Corio
www.corio.com

Summary: Every great idea has its time, and according to many leading technology companies, the time for pay-as-you-go applications management services is now. Corio, a leading enterprise application service provider (ASP) has developed an innovative approach to application outsourcing that delivers benefits beyond those of traditional labor outsourcing models. Corio Applications on Demand(TM) 2005 offers an extremely attractive solution for CIOs and CFOs who face today's IT management problems of cost, complexity, and compliance.

Biography: John Ottman is the Executive Vice President of WorldWide Markets and has over 20 years experience in sales and marketing management for information technology companies. Prior to joining Corio, John spent 10 years at Oracle Corporation in various key management positions. In these roles John led field operations responsible for many of Oracle's largest client relationships. Most recently, John was Group Vice President of the Industrial Sector where he led the company's sales of ERP, supply chain, and internet procurement software to the high tech, automotive, and aerospace and defense industries.

Breakthrough BPO's: Worth the Business Risk?
Rusty Weston, Director of Information Week's magazine research initiates & Editor of Managing Offshore
www.managingoffshore.com

Summary: What business process outsourcing models are the most transformational and have the greatest impact? What are the keys to establishing an innovative BPO relationship with an offshore provider? What are the risks? Rusty Weston, editor of Managing Offshore examines the merits of transactional vs. transformational BPO initiatives and explains why savvy executives are no longer restricting their organization's business objectives solely to cost-cutting rather than value creation. Hear examples of breakthrough BPOs and find out what steps your organization needs to take to succeed at BPO.

Biography: Rusty Weston is editor of Managing Offshore (www.managingoffshore.com), a new CMP Media newsletter for business and technology leaders engaged in the global sourcing of services. Weston also directs InformationWeek magazine's research initiatives, including the InformationWeek 500, the Global Information Security Survey, and U.S.'s largest IT salary study among other products. In 2001, under Weston's direction, InformationWeek.com received the Jesse Neal Award, one the U.S.'s most prestigious journalism awards. Weston lives in northern California.

Outsourcing Certification for Competitive Advantage
Jeff Perdue, Associate Director, IT Services Qualification Centre, Carnegie Mellon University
www.itsqc.cs.cmu.edu

Summary: Carnegie Mellon's eSourcing Capability Model for Service Providers (eSCM-SP) is the set of outsourcing best practices developed by an industry consortium at Carnegie Mellon University, rapidly generating interest among leading service providers, outsourcing buyers, and industry influencers. This presentation will address 3 questions: What is the eSCM-SP? How is it used? What is the status of industry adoption of the eSCM-SP?

Biography: Jeff Perdue is an Associate Director of the Information Technology Services Qualification Center (ITsqc) at Carnegie Mellon University. The Center¹s mission is to address the emerging need for capability models and qualification methods for organizations involved in the evolving Internet economy. While at the ITsqc, Jeff Perdue has contributed to the development of the eSourcing Capability Model for Service Providers (eSCM-SP), including the related capability determination methods and training courses. The eSCM-SP is used to assist clients in selection of IT-enabled service providers and to foster improvement in capabilities of outsourcing service providers. He also manages the eSCM related training and Evaluator programs.

OUTSOURCING: FRIEND OR FOE DEBATE
FREE TO ALL ATTENDEES

Summary: Outsourcing - Friend or Foe? This is a highly popular debate discussing the current issues within the outsourcing industry and examines the effects this has on the US economy, both positive and negative. The expert panel of speakers, which is made up of executives from differing backgrounds and countries, will offer their experience of why outsourcing has become such an important and necessary foundation of business efficiency and profitability today. This 90-minute session is FREE OF CHARGE to all delegates and allows you to express your thoughts, concerns or ideas to the panel and the audience. We welcome your input! This is your chance to have your questions answered and learn more about what outsourcing means to the USA!

Panel includes:

Rusty Weston, Director of Information Week's magazine research initiates & Editor of Managing Offshore
Cyrill Eltschinger, CEO, IT United
Ravi Aron, Asst. Professor of Operations and Information Management, Wharton School of Business
David Baumann, CEO, Tech Nexxus

Rusty Weston is editor of Managing Offshore (www.managingoffshore.com), a new CMP Media newsletter for business and technology leaders engaged in the global sourcing of services. Weston also directs InformationWeek magazine's research initiatives, including the InformationWeek 500, the Global Information Security Survey, and U.S.'s largest IT salary study among other products. In 2001, under Weston's direction, InformationWeek.com received the Jesse Neal Award, one the U.S.'s most prestigious journalism awards. Weston lives in northern California.

Cyrill Eltschinger was educated in Switzerland and the United States, with 10 years in the China market. CEO of I.T. UNITED since 1998. Eight years with Electronic Data Systems (EDS) in Europe, the United States, and Asia Pacific. Two years in the Swiss Special Forces. Bachelor of Arts in Finance from Texas A&M University, 1989. Certificate in Systems Engineering Development from EDS, 1991. President, Swiss Chinese Chamber of Commerce Beijing. Hobbies: flying (first private pilot's license issued to a foreigner in China since 1949).

Ravi Aron is an Assistant Professor of Operations and Information Management (OPIM) at the University of Pennsylvania, Wharton School. His current research is on the pricing of information rich services, Strategic Outsourcing, the pricing of BPO contracts and inter-organizational information sharing in B2B Markets and the design of End-to-End Automated B2B markets.

David Baumann has over 20 years of experience in every business, technical and legal aspect of outsourcing. His distinguished career includes experience as a Senior Partner heading the outsourcing, technology and telecommunications departments of three of the top law firms in the world; Vice President and General Counsel of TPI; and Division Counsel for the Southeast Division of MCI Telecommunications.
TechNexxus is the only firm to deliver maximum sourcing efficiency through fully integrated business, technology and legal processes.

Silk Road 2004, Understanding China in a Globalizing World
Joseph Hsu, Chairman & CEO, The Symbio Group
www.symbio-group.com

Summary: Understanding the culture, history and business climate of China is critical for Western Executives as outsourcing to the Far East becomes ubiquitous. There are many social, economic and political myths that need to be addressed. It is vital to explore the oportunity that China presents as it becomes one of the largest markets for IT products in the world. Companies need to develop their China market strategy now. In this session, Joseph Hsu, CEO of Symbio, will give an overview of China designed for the localisation practitioner who is trying to establish a relationship with Chinese partners.

Biography: Joseph Hsu is Chairman and CEO of the Symbio Group. Prior to founding Symbio in 1994, he was Executive Vice President of IISI, an IBM JV. In 1987, with 100% funding by IBM, he helped found NeoTech Development Corporation (NDC), a software and firmware development company in Taiwan. NDC developed many of IBM's systems, including Netview, Banking Transaction Security System and OS/2 components. Mr. Hsu received his Master's degree in Economics from New York University and his Bachelor's degree in Economics from National Taiwan University. He currently sits on the Board of Directors for a number of software and technology companies.

Understanding the Magic: Negotiating, Implementing, and Managing a Successful Outsourcing Deal
Steve Cooney, Director of Strategic Sourcing, Sun Life Financial
www.sunlife.com

Summary: Promising lower costs, shared operational risks, and customers service 24 hours a day, the outsourcing industry continues to thrive. Lower costs, diversified risks, and better service: the combination seems magical.
Since there is no magic, this presentation stresses the importance of understanding the efficiencies offered by outsourcers. This crucial knowledge will help you negotiate (or even re-negotiate) an effective deal, so that savings make their way to your bottom-line.

Biography: Steve Cooney has extensive Outsourcing and Strategic Sourcing expertise. He joined Sun Life to implement its first IT Outsourcing Deal with IBM. Prior to 2002, he lived in Amsterdam where he negotiated and managed telecommunication services for KPNQwest. Born in Toronto, Steve has undergraduate degrees in English Literature and Law. After passing the Bar Admission Course in Ontario, he moved to the Netherlands where he earned his MBA and graduated first in his class.

Successful Deployment of a Technical Resourcing Strategy in China
J. Douglas Winter, Business Unit President, Objectiva Software Solutions
www.objectivasoftware.com

Summary: While China offers tremendous opportunities for organizations pursuing global resourcing strategies, successfully leveraging these capabilities requires planning, teamwork, and a knowledgeable partner who understands the country's techno culture and business environment. In this session, Douglas Winter will share the key factors that have ensured successful deployment of Chinese technical teams for US corporations.

Biography: Douglas Winter is the Business Unit President of Objectiva Software Solutions, a division of Document Sciences Corporation (NASDAQ: DOCX). He holds a MSEE and a MBA from the Massachusetts Institute of Technology, and a BSEE from Virginia Technical University. Mr. Winter and Tao Ye, President of Objectiva China, created the Objectiva business model in 1999 as one of the first US-based professional services organizations, using Chinese technical talent to fulfill US global resourcing needs. Industry analysts and leading business magazines have cited Objectiva as an example of the new breed of Chinese businesses that will enable China to compete in the global market.

Technology Investment and Outsourcing Opportunities in Central Europe with the Focus on the Czech Republic
Radomil Novak, CEO, Czech Invest
www.czechinvest.cz

Summary: Main benefits of making business in "the new EU countries" with the focus on the Czech Republic, as the most successful receiver of investment in the region. Comparison information. A.T. Kearney study for outsourcing and business services. Successful case studies. Business support from the Czech government within the EU market.

Biography: In 1998, Radomil Novak prepared the new Investment Incentives Scheme in the Czech Republic. In order to promote the foreign direct investment from the west coast, he set up office in Silicon Valley in July 2000. In August 2003 returned to the Czech Republic as a Deputy CEO for Operations Management, and in August 2004 was appointed CzechInvest´s CEO.

Czech Republic, The Next IT Boom
Ivana Ingram, Director of the International Office of Czech Trade, Chicago Czech Trade
www.czechtradeoffices.cz

Summary: CzechTrade is a governmental Trade Promotion Agency of the Czech Republic that represents growing Czech IT sector boasting technical acumen, low development costs and language proficiency. The Czech membership of the EU adds even greater value to the already solid base for a boom in the Czech IT sector in the future!

Biography: Ivana Ingram is a Director of the International Office of Czech Trade in Chicago with extensive experience in international trade, marketing and advertising in Europe and North America. Ms.Ingram's area of expertise is in designing, assessing and implementing marketing strategies for the Czech companies to enter the US market.

Argentina, more near-shore than offshore
Guibert Englebienne, IT Services & Javier Serafini, Call Center Services
www.exportar.org.ar/it

Summary: Innovation is magic that takes place when people are in touch and committed with a project. In a globalize world teams that work together win. In Argentina there are people, teams and organizations ready to be close to your project. Let us present the best of our outsourcing services.