OutsourceWorld London
12th & 13th July 2006
| 12th July | ||||
09.30 Exhibition opens |
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Dr. Richard Sykes, former Vice President IT, ICI plc: Chairman Outsourcing & Offshore Group, Intellect www.drrichardsykes.com  Dr Sykes will scope the transformation of the long established facilities management model of outsourcing, and the 1990's contractors-at-a-distance model of offshoring, into the new model of the globalised sourcing of services.UK is a world leader, with a major balance of trade surplus. What makes the UK such an attractive-shore? What does the UK ICT industry need to do to maintain and extend this success story? And, in particular, should UK SME tech companies globalise their operations to remain competitive? Dr Richard Sykes is Chairman of the Outsourcing & Offshore Group of Intellect, the UK trade association for the IT, Telecoms and Electronics industries. An experienced businessman with a background that spans the chemical industry, the IT industry and the world of arts he has held senior executive roles in a major global multinational and non-executive chairmanships in a number of smaller ventures ?and has lived and operated internationally. Today Richard has a personal practice ('Dr Richard Sykes? as a board-level counsellor, trusted advisor, strategic coach & facilitator in information & communications technology (ICT) strategies & their implementation, sourcing & governance ?with a particular focus on the globalisation of the ICT Services and the Business Process sourcing & outsourcing market places - and the fast developing wider market place for Technology-Enabled Business Services. |
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Often we are encouraged to learn lessons from failed IT projects. Mike McElwee attempts to present the lessons learned in establishing a successful IT outsourcing arrangement - how to kick it off, and how to ensure it keeps delivering Mike McElwee is ICT Director at English Heritage and has a keen interest in performance management and benchmarking. Over the last 4 years he has turned round the quality of ICT service delivery at English Heritage through a successful IT outsourcing contract which is delivering high levels of performance and customer satisfaction. |
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www.simmons-simmons.com Outsourcing has a fairly dismal reputation - 90% of outsourcings have major issues and 95% end early. Mark Robinson, from Simmons & Simmons' outsourcing practice, will lead an interactive workshop providing essential information on: - Why problems arise and why so may fail - How to build better relationships and manage and avoid problems - How to develop business strategies and models that will ensure outsourcing success You will be able to discuss and input on the cultural dimension of outsourcing, outsourcing contexts, the reputation of outsourcing, reasons for problems and failures, and possible solutions (including effective contractual mechanisms like governance and contract management). Mark is a senior associate in the Simmons & Simmons Communications, Outsourcing & Technology group within the Corporate & Commercial Department of the London office. He advises customers and suppliers of technology, communications and outsourcing, including large UK companies, multinationals, financial institutions, government, alliances / consortia and industry groups. Mark joined Simmons & Simmons from Equant, a subsidiary of France Télécom and a provider of global communications services, integrated networks and IT solutions for multinational businesses. Prior to that Mark worked as an associate in the Communications, Media &Technology group at the law firm Clifford Chance. He is featured in Chris Reed's "Computer Law" and Sweet &Maxwell's "Data Protection Laws of the World". Mark is a member of the Computer Law Association and Society for Computers and Law. Mark was admitted as a solicitor in England & Wales in 2002, and in New South Wales, Australia in 1999. Mark holds a Bachelor of Laws (Hons) degree from the University of Technology Sydney. |
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Stephen Bullas is Managing Partner of eCODE - the European Centre for Offshore Development - one of Europe's leading independent Pivotal Providers of near - and offshore IT-enabled Customer Management and BPO consultancy services. With over 35 years' experience of researching, setting, managing and delivering client expectations - much of which time has been spent in the Asian and East European offshore professional services industry - Stephen brings with him a wealth of practical, hands-on knowledge and in-depth, published research. A British subject by birth, Stephen has spent the majority of his life working outside of the UK and speaks 6 European languages. For the past 9 years, he has been concentrating solely on offshore outsourcing and BPO.
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www.arrkgroup.com www.rac.co.uk This case study presentation starts by describing the IT context across the RAC group of companies: the business IT needs and focus of IT work, and the pressing need for change in several areas. The approach to outsourcing these core business systems is then described including the selection of the “Smart Partnering?outsourcing model and the governance framework. The main challenges in this major outsourcing programme are summarised ?including selling the approach and maintaining “business as usual?performance! It concludes with a summary of lessons learned describing post transition optimisation activity. Julian Howison, MD Arrk Group - started his career developing electronic instruments and data communications systems software. In the mid 80's he worked as a management consultant with PriceWaterhouseCoopers helping large corporates such as NatWest, LloydsTSB and the London Stock Exchange to formulate and implement their IT and telecommunications strategies. Prior to founding Arrk he spent several years working as a board level IT Director in the insurance and financial services sector. He has managed IT and business operations in the UK, US, Ireland, India and France. Arrk Group has offices in the UK and in Mumbai, India where Arrk’s IT Services Centre is based. Jon Aries began his career as a general manager with Unigate. He subsequently took up a group purchasing position before working as a commodity trader. He went on to trade for several other blue-chip companies, including Scottish & Newcastle where he established and run a new business unit on their behalf. After extensive travel in Asia, Jon returned to pursue his interests in business change and international sourcing. Working for RAC he gained extensive experience in shaping, leading and successfully delivering major process, technology and organisational change. At RAC he was responsible for the successful IT outsourcing and offshoring of key application monitoring, support and development services. Jon managed transition encompassing HR, knowledge transfer, infrastructure and process alignment. Post transition he has ensured that the resultant joint-teams have achieved steady state and begun to realise additional value and benefits within a governed and continuously improving relationship. |
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CIOs and IT directors are under increasing pressure to reduce costs, yet deliver a more agile IT infrastructure to meet ever changing business needs. Starting with an honest and candid look at how both customers and vendors are reacting to these pressures, this presentation will attempt to demonstrate that those apparently competing goals of reduced costs and increased agility can be met in a more collaborative and effective outsourcing relationship. Paul graduated from the University of Ulster with a BA (Hons) in History in 1975. His early career was in logistics management and he retains a close interest in the application of IT in supply chain management. Paul joined Burroughs (now Unisys) in 1984. Apart from a short spell with Siemens Nixdorf in the early nineties Paul has remained with Unisys where he has held a wide range of sales and marketing positions, managing major accounts, and driving both services and technology marketing programmes into key vertical markets such as financial services, public sector and transportation. His current role sees him managing the development and execution of marketing programmes in the UK region to support Unisys initiatives in I.T. and Business Process Outsourcing. |
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In a global market place, a sound China strategy is a must for any company ?from SME to multinational. However, most European managers are hampered by commonly held misconceptions about China. Cyrill will therefore focus on giving attendees a clear picture about China, how the tech outsourcing market has developed and what it is able to offer right away. The speech will include a thorough and accurate picture of outsourcing service global trends, China facts & figures, and outline critical success factors successful outsourcing to China. A multi-cultural entrepreneur educated in Switzerland and the United States, Cyrill Eltschinger has more than a decade of experience working in the China market. Prior to I.T. UNITED, he spent eight years with Electronic Data Systems (EDS) on various assignments in Europe, the United States, and Asia-Pacific. He was eventually posted to China as Head of Technical Infrastructure to establish and lead the country-wide information and communications systems and automation of General Motors. Anticipating the trend towards global IT outsourcing, he identified China as an emerging major player. In 1998, he and a group of former EDS colleagues started I.T. UNITED. The company today is one of the most trusted China-based outsourcing services providers with a reputation for delivering cost-effective IT solutions that make technology smarter, easier, and more productive. Based on his expertise in the IT field, Cyrill acts as a strategy advisor for the TORCH Center, the technology-focused agency of China’s Ministry of Science & Technology (MOST), and is a subject expert matter at the Gerson Lehrman Group (GLG) Technology Council, briefing executives both on the technology industry and the China market. He holds a Bachelor of Arts in Finance from the Texas A&M University and a certificate in Systems Engineering Development from EDS. Away from the office, Cyrill serves as Chairman of the Swiss-Chinese Chamber of Commerce, as Governor of the Board at the Capital Club, Beijing’s premier private business club; he is also the Founding President of the Texas A&M University China Club. Before joining the private sector, Cyrill was an Officer in an elite unit of the Swiss Special Forces. He is also an enthusiastic aviator and holds the first private pilot’s license issued to a foreigner in China since 1949. |
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India today has become synonyms with outsourcing of IT & BPO services saving million of Pounds to Industry. There are many strengths in India's favour like English language, large college educated work force, established legal system etc. The Industry, employees about 1.5 million employees. IT/BPO exports to Europe and UK have been raising recently and accounts for 8%. This session will cover an overview of India's IT- BPO industry and give a in-depth insight on: Why? How? What to look out for? We will also cover security aspects and the latest industry trends. Chocko Valliappa founded Vee Technologies in 2000. Vee Technologies has emerged as one of India’s primer outsourcing companies- Made it to the Cyber Media’s ‘Global services 100?list of top outsourcing companies. Vee handles end to end IT services. An ISO certified company with a zest for six sigma levels quality Vee Today handling $9 billion worth transactions. Chocko is the C.E.O and manages responsibility of Vee’s multiple processing centers, managing clients and future growth strategies. He is possessed with a vision to take Vee to be a global market leader with a reputation for quality, client focus. Vee Technologies has been selected as among the ‘Top 5 emerging global services companies?by a study done by CMP and Neo IT. Before Vee Technologies Chocko co founded VSTP in 1996 India’s first software incubation center. VSTP offered total infrastructure solutions and incubated companies like Oracle, CISCO, ANZ bank, Andiamo etc. in India. In 1995 Chocko founded the Sonaversity (a joint initiative with the NBCC Canada.) the elearning center of Sona College, owned and run by his family. Sonaversity develops elearning content for 5000 students in its own college campus and for 1000s of students outside. Chocko is has intense passion for technology. He set up a factory which has 160 employees on roller skates. Today he has the world record holder in typing training, coaching @ Vee. Chocko’s leadership skills were noticed early in his college days- he was elected twice as a chairman of his College. He is a Radio Jockey (retired), and he loves photography 'his 3rd eye'. |
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Using case study material to illustrate, Gary Addison, partner at 3i, will explain how he has worked with companies such as Azurri, the UK's leading supplier of telecoms services to the SME market place; ERM, the world's largest environmental consultancy; and HSS, one of the UK's largest tool hire companies. In all instances he will explain how 3i helped management build their businesses delivering significant value to both 3i and the management teams. Gary will also discuss the growth of the BPO and support services landscape, the increasing role of private equity and what opportunities 3i looks to invest in. Gary Addison joined 3i in 1994 from Scottish law firm Dickson Minto. Gary moved to 3i's London based buyout team in 1997 where he has worked on a variety of investment opportunities in the business services sector including the ?00m management buyout of ERM, one of the largest environmental consultancies in the world, and the buy-and-build of Azzurri, supplier of telecoms services to the SME marketplace . In May 2001 Gary was seconded to 3i's Tokyo office, returning to London in May 2002. Sine then he has been involved in the ?45m buyout of HSS, one of the UK's largest tool hire companies. Gary is a qualified Solicitor, a graduate of Glasgow University and a current member of the Board of Directors of HSS. |
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17:00 Exhibition Closes 17:00 Cocktail Party starts 19:30 Cocktail Party ends |
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| 13th July | ||||
09:30 Exhibition opens |
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How to thrive and prosper in today's interconnected world. John examines the pressures facing different types of actors from three main groups of characters; companies, individuals and nations. He considers how each is behaving today and examines the underlying drivers, using many real life examples. His talk moves from global sourcing to protectionism, from taxation to Knowledge Economy metrics and from TV to blogging. Finally John sets out his recipe for success for companies, individuals and nations. John Higgins was appointed Director General of Intellect at its launch in May 2002. John has worked in IT since graduating in 1975. He trained as a Systems Analyst and Project Manager with the London Brick Company before moving to Triad Computing Systems in the mid-eighties. He also held senior positions with Ernst & Young and software applications company SSA prior to joining Rocket Networks, one of the first UK and west coast US based dotcoms, as CEO in 1995. He became Director General of one of Intellect's predecessors, CSSA, in April 1998. John has an honours degree in Mathematics from UEA and a Diploma in Accounting and Finance from the Chartered Association of Certified Accountants. He is a member of the governing Council of the University of Warwick and a Fellow of the Royal Society of Arts. In 2004 John was presented with the Individual Award for outstanding contribution to the trade association sector by the Trade Association Forum. John was awarded a CBE in the Queen's birthday honours list 2005. He is married with three children and lives in Hertfordshire. John has led and/or contributed to many industry and industry/government bodies and initiatives dealing with a wide range of issues; from the strategy for a Digital Britain, the better use of IT in public service delivery and the use of IT in the NHS to the factors that could contribute to increased innovation and growth in the electronics sector, and the exploitation of intellectual property across the hi-tech value chain. In these activities he has worked with Secretaries of State, Ministers, policy professionals, Government officials and industry executives. John is Vice President of the European high-tech industry association, EICTA. He is a member of the steering committee of the Word IT Services Association. In 2005, he led Intellect's hosting in London of the World Electronic Forum. He is a regular conference and dinner speaker on a wide range of hi-tech industry topics. |
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As the outsourcing market continues to mature and evolve, a relevant contract remains key to the success of the outsourcing relationship. It is one of the major ways of managing legal risk. Yet it can be complex and intricate to draft and negotiate for the particular circumstances. It must address all the significant issues for what the process is expected to achieve, many in detail; with precise and objective criteria for measuring what is to be delivered and paid for. This presentation will be an overview of the main considerations from the viewpoint of current best practice. An English law perspective will underlie the discussion, but the principles are generally universally applicable. Rachel Burnett is a solicitor with her own law firm which provides commercial legal services, including outsourcing. After graduating in Sociology from Exeter University, Rachel was an IT professional for several years before her legal career. Rachel joined one of the earliest niche IT law practices and then spent several years as a partner in major City of London law firms specialising in outsourcing, IT and intellectual property. Rachel is author of Outsourcing IT ?the Legal Aspects, published by Gower, a second edition having been commissioned; co-author of Drafting and Negotiating Computer Contracts, published by Tottel, now in its second edition; and author of the IT Law Guides series published for the Institute of Chartered Accountants on a variety of topics. She gives presentations and workshops in the UK and Europe on outsourcing, IT law and intellectual property, and is an associate lecturer with the Open University. She is Vice President (Forums) of the British Computer Society, a Court Assistant of the City of London Worshipful Company of Information Technologists, and was Chair of the Institute for the Management of Information Systems 2000-2003. She is an Associate of the Chartered Institute of Linguists. |
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We will discuss such issues as corporate culture, ease of use, myths on management buy-in, authority to proceed and efficiency through best practice. The audience will come away with a greater appreciation of techniques that allow you to implement a strong information security program without adversely effecting the efficiency of the business. Richard Starnes is an internationally recognized expert in information security, incident response, computer crime investigation and cyber terrorism. Richard has extensive experience in designing and implementing information technology security systems, crisis management, policy and procedure development, physical security implementation, audit and review of information security programs. Richard has seventeen years experience in planning and implementing information technology systems and security solutions and is also an expert in identifying, documenting and reviewing current - and developing - best practice, standards, policies and procedures. He has served as Chairperson of the Communications and Public Relations Project Group of Interpol's European Working Party on Information Technology Crime, as well as advising their Wireless Applications Security Project Group, He is also the President of the UK chapter of the Information Systems Security Association (ISSA) and sits on the editorial advisory board of the ISSA Journal. Richard is a member of the Internet Crime Forum which is tasked to promote, maintain and enhance an effective working relationship between industry and law enforcement, and which aims to tackle crime and foster business and public confidence in the use of the internet in ways that respect human rights and are sympathetic to the needs of industry. He has received the International Information Systems Security Certification Consortium, Inc. (ISC) ? President's Award for service to the information security community and fostering cooperation between industry and international law enforcement (2002 and 2004). Best Managed Security Service, SC Magazine Awards, Finalist 2003, 2005 and Best Information Security Manager, SC Magazine Awards, Finalist 2005. He has been profiled in the 20th, 21st and 22nd editions of, "Who's Who in the World", the 34th edition of, 'Who's Who in Finance and Business', the upcoming 8th edition of 'Who's Who in Science and Engineering' and the 31st edition of the Dictionary of International Biography. Richard holds a Master of Science in Information Security from Royal Holloway, University of London. He is a Lead Instructor for the (ISC2)?CISSP CBK seminar. He also holds MCSE, BS7799 Lead Auditor and A+ certifications. |
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Malta, perhaps well known as a tourism destination, is also thriving as a business location for the outsourcing of information and communications technology requirements. Already a good number of Maltese companies service an increasing client base in the UK providing software development services and other related services. This brief seminar will provide you with information on the main reasons why Malta is becoming a preferred location for nearshore outsourcing of ICT services. Dennis Vella, MBA is Head of the Trade Promotion Unit of Malta Enterprise, the national agency responsible for the promotion of investments, trade and enterprise support. The main role of the Trade Promotion Unit is to promote the internationalisation of SMEs by participation at specialised fairs and buyers?events. In addition, a number of support measures are applied to assist local companies manage their internationalisation process in a competitive and professional way. |
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Notwithstanding the underlying perceptions of lack of visibility; employment concerns; security threats; and, the need for emerging regulatory compliances, outsourcing and offshoring are getting discussed in board rooms globally. Satyam's process consulting practice (QPRIME) finds itself is in a unique position of working with both the stakeholders ?the Buyers (Us) and the Providers (Them) in the outsourcing offshoring arena. This session is an attempt to present both the perspectives and establish a working model that proves that in outsourcing offshoring relationships it takes Two to Tango? Simple, yet very complex when it comes to execute!!! The session will be based on real life case examples. It is designed to provide the participants with takeaways for not only planning an outsourcing offshoring exercise but to execute it to the tee so as to realise the benefits for which it was undertaken. Tushar Mishra - Senior Consultant leading the Strategic Sourcing Consulting practice, which works with the clients of outsourcing / offshoring. Tushar brings over 16 years of experience in the IT, Services, and Manufacturing industry in the field of Sourcing, Process and Quality Management, Project Management and Human Resources Management. He is a qualified eSCM Consultant from Carnegie Mellon University. Sivaram Kumar Garimella - Senior Consultant leading the ITeS / BPO Consulting practice, which works with the providers of outsourcing / offshoring services. Kumar has over 16 years of experience in IT, ITeS, BPO, Outsourcing, Process management, Quality Management, Project Management and Manufacturing. He successfully handled very complex IT and ITeS projects in the last 5 years across the geographies. He is a qualified eSCM Consultant from Carnegie Mellon University. Vivek Mahendra ?Principal Consultant responsible for consulting assignments delivered across the world (except North America). Vivek has over 12 years of experience as a Consultant / Solution Architect with some of the world’s best organizations. He has worked some of the largest global organisations in the areas of Process Improvement; Outsourcing Advisory; E-Business Consulting; and, IT Services Consulting. Vivek is also a co-author of the emerging Process Improvement standard for the sourcing businesses ?the eSourcing Capability Model. |
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| Gautam Patel, iGate Global Solutions www.igate.com Gautam Patel is the head of operations for iGATE in the UK and Western Europe. iGATE is a global solutions company that provides integrated technology and operations solutions (IT services, BPO, and infrastructure management services) to Fortune 1000 Financial Services, Retail and Industrial clients. Gautam has been involved with technology and outsourcing for over 10 years. His area of expertise is structuring innovative outsourcing solutions for Global 1000s Investment Banks, Private Equity Firms, Private Banks, Brokerages, and Asset Managers. Prior to this Gautam worked in Private Equity in India with Chase Capital Partners and eVentures (subsidiary of Softbank and News Corporation) and as an investment banker with Lazard Freres in the US. Gautam is a graduate from the University of Texas at Austin. |
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Sourcing from multiple partners has been standard practice in many industries, but not in IT services until recently. Although academics started documenting individual cases from the mid-nineties it has not been until the past year that significant deals have been struck where a client has employed a basket of suppliers rather than a single supplier. This presentation and discussion will explore the advantages of multisourcing, along with the pitfalls of trying to manage additional complexity. Mark Kobayashi-Hillary has a strong background in managing financial services technology, with experience at Tokai, SocGen, and Sanford Bernstein mainly focused on the development of equity trading platforms. His on-the-ground experience of offshoring led to his book 'Outsourcing to India: The Offshore Advantage' (Springer) in 2004. Soon after this book was published he moved out of the City to head technology research for the Commonwealth Business Council, focused on outsourcing across the 53-nation Commonwealth region. In 2005 he contributed to the book 'Technology and Offshore Outsourcing Strategies' (Palgrave) and he is presently working on further books about outsourcing, including 'The Level Playing Field' (BCS) with Dr Richard Sykes and 'Building a Future with BRICs' (Springer). Mark is a board member of the National Outsourcing Association. He is a founding member of the British Computer Society working party on Offshoring. He is a visiting lecturer on the MBA programme at London South Bank University and a Business Mentor to the Prince's Trust. He frequently contributes to the media debate on outsourcing, with recent contributions to the Financial Times, The Times, The Observer, Computing, and Silicon.com. He presently spends most of his time blending commercial outsourcing research for a number of clients with academic research for the London School of Economics. |
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| 16:00 Exhibition and conference closes |
