Conference Programme 2005
29th -30th June 2005, Royal Horticultural Halls, London
Details
of the 2005 Conference are below:
Day One - Wednesday 29th June 2005
| 11.00 - 11.15 Opening Remarks Curtiss Montgomery, Director, Outsourcing Services, CTG |
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| 11:15 - 11:45 Emerging International Standards Vivek Mahendra, Senior Consultant, QPrime, Satyam Computer Services |
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| 11:45 -12:15 Technology Enabled Business Services Dr. Richard Sykes, Chairman Outsourcing Grp Intellect |
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| 12:15 - 1:15 Roundtable: Outsourcing in the real world Michael Corbett, Executive Director and Founder, IOAP David Barrett, Partner, Simmons & Simmons Robert Kane, Head of BPO Services, Mercator Dubai Chris Disher, Vice President, Booz Allen Hamilton |
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| 1:15 - 2:00
Lunch & Exhibition time
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| 2:00-2:30 Outsourcing & Beyond Les Mara, Head of Business Processing Outsourcing EMEA, HP |
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| 2:30-3:00 Right Shore Right Choice Mr Ismail al Naqi, Senior Director, Dubai Outsource Zone Dubai Outsource Zone |
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| 3:00 - 3:30 Best practices in Outsourcing Lilia Tsalalikhin, Vice President LUXOFT |
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| 3:30-4:00 Delivery Outsourcing in a Dynamic World Mark Devonshire, Director of Retail & Leisure, Computer Sciences Corporation |
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| 4:00 - 4:30 Key Customer Concerns in Offshore Outsourcing Stephen Dunn, Managing Principal, Europe Everest Group |
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| 4.30 - 5.00 Insights from experience Maurice O'Driscoll, Global IT Consulting Group PA Consulting |
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| 5:00 - 5:30 Outsourcing Innovators Roundtable P. V. Kannan, Founder and CEO, 24/7 Customer Philip Allery, Associate and Notary Public Putsmans |
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| 5:30 End of Day Remarks Curtiss Montgomery, Director, Outsourcing Services, CTG |
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5:40 |
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Day Two - Thursday 30th June 2005 |
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| 10:30
- 10:40 Opening Remarks Curtiss Montgomery, Director, Outsourcing Services, CTG |
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| 10:40-11:25 The offshore landscape Mark Kobayashi-Hillary, Author of “Outsourcing to India” and Global Research Director, Commonwealth Business Council Technologies |
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| 11:25 - 11:55 Responsible Outsourcing Chris Tuppen, Head of Sustainable Development and Corporate Accountability, BT |
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| 11:55- 12:25 Outsourcing Contracts: Best practices Mark Leach, Partner, International Outsourcing, Bird & Bird |
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| 12:25 - 1:10 Lunch & Exhibition Time |
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1:10-1:50
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| 1:50 - 2:20 The 10 Golden Rules of HR Outsourcing Daniel Kasmir, HR and Corporate Affairs Director, EMEA, Manpower |
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| 2:20 - 2:50 Regulatory Issues Mark Crichard, Partner, Technology, Media & Communications Group, DLA Piper Rudnick |
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| 2:50 - 3:20 Beyond BPO to KPO, Knowledge Process Outsourcing Mike Taylor, UK Sales Director, Evalueserve |
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| 3:20-3:50 The Role Of Outsourcing In HR Service Delivery Chris Noon, Consultant Hewitt Associates |
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| 3:50 - 4:00 End of day remarks Curtiss Montgomery, Director, Outsourcing Services, CTG |
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