Conference Programme 2004

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Details of the 2004 Conference are below:

Day One - Tuesday 15th June 2004

11:00 – 11:10
OPENING REMARKS
Curtiss Montgomery, Director, Outsourcing Services, CTG
http://www.ctg.com/amo/index.htm

11:10 – 11:40
New Habits for Old Europe
Duncan Aitchison, Partner and Managing Director, International, TPI
http://www.tpi.net
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11:40 – 12:10
Two sides of the medal: Long-term partnerships from customer and outsourcer perspective
Cornelius Brody, CEO, iQuest Group & Mr. Marc Bossemeyer, Purchasing Manager, SIEMENS, Germany
http://www.iquest-group.de
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12:10 – 12:40
Managing Risks in Outsourcing
Sharon Harmer, Head of Smartsourcing & Group Outsourcing, Lloyds TSB
http://www.lloydstsb.co.uk
View Presentation

12:40 – 13:25
Launch of an exciting new concept for the BPO industry
Presentation by Dr. Omar Bin Sulaiman, CEO of Dubai Internet City
LUNCH PROVIDED

13:25 – 13:55
Strategic drivers and benefits of Business Process Outsourcing
Les Mara, Executive Director, Capgemini
http://www.capgemini.com
View Presentation

13:55 – 14:25
What users want from Outsourcing
Martyn Hart, Chairman, NOA
http://www.noa.co.uk
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14:25 –- 14:55
Revolutionising Performance through Co-sourcing and Transformation
Ian Ailles, Managing Director, Specialist Businesses, Thomas Cook
http://www.thomascook.co.uk
View Presentation

14:55 – 15:25
Outsourcing in the mid-market: the benefits and the pitfalls
Marcus Hill, Business Development Director, Corporate Mid- Market, BT Retail
http://www.bt.com
View Presentation

15:25 – 15:55
The Future of Outsourcing - Drivers for Change in the Vendor Community
Dr Richard Sykes, Former Chairman, Morgan Chambers plc
http://www.morgan-chambers.com
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Day Two - Wednesday 16th June 2004

10:45 – 11:00
OPENING REMARKS
Curtiss Montgomery, Director, Outsourcing Services, CTG Outsourcing
http://www.ctg.com/amo/index.htm

11:00 – 11:30
BPO in Europe: Ovum's view of trends and opportunities
Phil Codling, Senior Analyst, Ovum
http://www.ovum.com
View Presentation

11:30 – 12:00
Making sense of the outsourcing provider markletplace
Mark Raphael, Vice President & Director, Meta Group UK Consulting
http://www.metagroup.com
View Presentation

12:00 – 12:30
Innovative Approach: Support for the Romanian Outsourcing
Florin Vrejoiu, Executive Vice-President, Romanian Association for Electronic & Software Industry, ARIES
http://www.aries.ro
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12:30 – 13:30
Break

13:30 – 14:00
Breakthrough BPOs: Worth the Business Risk?
Rusty Weston, Director of Information Week’s magazine research initiatives and Editor of Managing Offshore
www.managingoffshore.com
View Presentation

14:00 – 14:30
Cost of Off shoring = Contract Price + Δ
Phani Nagarjuna, CMO & Global Head of Strategy,
Products & Bus Dev, Caritor
http://www.caritor.com
View Presentation

14:30 – 15:00
eSri Lanka
Reeza Zarook, Program Manager, ICT Agency of Sri Lanka
Adrian Schueler, Director, WPA
http://www.icta.lk and http://www.wpa.org.uk
View Presentation and View Presentation

15:00 – 16:30
DEBATE: Outsourcing - Friend or Foe?
Panel TBC
Chairman: Curtiss Montgomery, Director, Outsourcing Services, CTG
http://www.ctg.com/amo/index.htm

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Day Three - Thursday 17th June 2004

10:45 – 11:00
OPENING REMARKS
Curtiss Montgomery, Director, Outsourcing Services, CTG Outsourcing
http://www.ctg.com/amo/index.htm

11:00 – 11:30
National Programme for IT in the NHS: The modernisation of a marketplace
Richard Granger, Director General of NHS IT
http://www.nhs.uk

11:30 – 12:00
Achieving legal and commercial best practice
Robert Sumroy, Partner, Slaughter & May
http://www.slaughterandmay.com
View Presentation

12:00 – 12:30
Why China?
Mr. Mei Jianping, Chief of the Information Division of the Hi-Tech Development Department under the Ministry of Science and Technology
View Presentation

12:30 – 12:45
Outsourcing in Hungary: Trends and Opportunities
Mr. Alan Hawkins, Sales & Marketing Director, Dataplex
http://www.dataplex.hu
View Presentation

12:45– 13:00
The value chain of the Application Service Provision
Mr. Zoltán Goerbics, Director Technology, Hostlogic Kft
http://www.hostlogic.hu
View Presentation

13:00– 13:30
Seek the opportunity: Outsource Egypt
Dr. Abdel Hamid Abed, Secretary General of Egyptian Information Telecom Electronics Software Allaince, EITESAL, Egypt
http://www.mcit.gov.eg
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13:30– 14:00
Rightsource to India - A Strategic Outsourcing Perspective
Manav Sehgal, Director of Business Development, RMSI Limited, EITESAL, Egypt
http://www.rmsi.com
View Presentation

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