Conference Programme
‘Managing Outsourcing in an Age of Globalisation and Innovation’ |
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| Wednesday 16th April 2008 | |
| Global Sourcing Strategies | |
| 09:15 – 09:30 | Opening Address: Outsourcing Maturity - Opportunities and Challenges Outsourcing has become a proven a trusted business strategy, however: - Will challenges in the world economy switch our attention from the strategic back to tactical gains? - Will regions used to high-volume outsourcing also be able to offer higher value knowledge-based services? - When will smaller companies really engage further with outsourcing? |
| Mark Kobayashi-Hillary, CEO, Blogpistol | |
| 09:30 – 09:55 | Keynote: The Future of Global Sourcing – Established and Emerging Trends |
| Andrew Parker, VP & Research Director, Forrester Research | |
| 09:55 – 10:20 | Keynote: Exploiting the Global Service Delivery Advantage - Understanding the benefits of a global approach - Leveraging global best practices, talent and capabilities for strategic gain, process development and competitive advantage |
| Valérie Forier, Outsourcing Business Director, Logica France | |
| 10:20 – 10:50 | From Strategy to Value: Maximising the Effectiveness of your Strategic Sourcing Relationship - Understand how Skandia has effectively managed relationships - Gain insight into driving value from partners |
| Tim Mann, Head of Customer Services & IT, Skandia and Pam Maynard, Vice President, Capgemini | |
| 10:50 – 11:20 | Coffee Break |
| 11:20 – 11:50 | How Globalisation is Changing Business Outlook and Confidence – The Markets’ View - Drawing upon the findings of a market research project driven and sponsored by EquaTerra and undertaken via the Economist Intelligence Unit, this presentation will show how business is responding to the many facets of globalisation - Based on direct feedback from business leaders around the world, not economic theory alone, it will explore the threats and opportunities present and anticipated from direct competition through to drains on knowledge and Intellectual Property |
| Phil Morris, Managing Director, Europe and Asia, EquaTerra, incorporating Morgan Chambers | |
| 11:50 – 12:15 | Collaborative Transformation - How can Collaborative Transformation strike a balance between the ecosystem, innovation and the people involved? - Can collaboration pave the way for enabling growth, innovation and value-creation in business transformation – experiences from key business leaders |
| Rajeev Sawhney, President, HCL Europe | |
| 12:15 – 12:45 | Global Nearshore: Outsourcing Thought Leadership - Your China Advantage - Key insights and significance of the rapidly developing IT services and outsourcing sectors in China - A case study with spotlight on Siemens and global nearshore services provider Softtek |
| Cyrill Eltschinger, CEO Softtek China and Bjarne Eric Roscher, CIO, Siemens SLC | |
| 12:45 – 14:00 | Lunch and opportunity to visit the Exhibition |
| Stream A: Global Innovation & Intelligence, in association with CIO Magazine | |
| Chair: Martin Veitch, Executive Editor, CIO Magazine | |
| 14:00 – 14:15 | Research Findings Presentation: Exclusive OutsourceWorld/CIO survey of attitudes to Innovation in Outsourcing |
| 14:15 – 15:15 | Outsourcing 2.0 Forum - The Fundamentals of Outsourcing Innovation Based on the landmark and controversial study conducted by The Outsourcing Institute, this interactive panel will address several of the critical micro trends that are innovating the way organisations outsource and who they outsource with: - Innovative outsourcing tools - your new secret weapon - How to ensure innovation is part of your outsourcing experience - Relationship management as the new holy grail - The rapid growth of do it yourself (DIY) outsourcing - The emerging role of the Chief Resource Officer - The growing debate over the need for the RFP |
| Moderator: Frank Casale, Founder & CEO, The Outsourcing Institute @outsourcing.com Angel Dobardziev, Analyst, Ovum Dr Richard Sykes, Associate, Bloor Research & Chair, Outsourcing & Offshoring Group of Intellect David Teten, Co-Managing Director and Founder, Evalueserve Circle of Experts Mahesh Desai, Strategic Business Director, Outsourcing Division, LogicaCMG |
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| 15:15 – 15:45 | End-user Innovation Case Study: Multi sourcing in LR Stephen Hand, Group I.T. Director, Lloyd's Register |
| 15:45 – 16:15 | Coffee Break |
| 16:15 – 16.45 | Green Sourcing - Environmental concerns, government regulation, rising energy prices are just a few of the drivers to ‘go green’, develop a green outsourcing initiative and demonstrate your green credentials |
| Allan Deacon, Head of Procurement for Energy, Financial Services and Mobility, BT | |
| 16:45 – 17:15 | The Rise of KPO - Outsourcing meets customer intelligence - Gain insight into which knowledge services can be successfully outsourced - How the trend can be leveraged for business advantage |
| John Willmott, CEO, Nelson Hall | |
| 17:20 – 17:30 | Closing remarks and end of day one |
Stream B: Global Destinations |
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| Chair: Professor Ruth Taplin, Director, Centre for Japanese & East Asian Studies | |
| 14:00 – 15:15 | Global Destinations Interactive Forum: Traditional V Emerging - Examine a new breed of global outsourcing locations - Explore specialised skills and capabilities - Cultural & legal issues: infrastructure, language, work ethic, data protection and security |
| Moderator: Professor Ruth Taplin, Director, Centre for Japanese & East Asian Studies Mr Fareed Abdulrahman, Chief Executive Officer, SmartCity Mr Zhao Jin, Deputy Director General of Department of Foreign trade and Economic Cooperation, Jiangsu Provincial Government Mr Etienne Sinatambou, Hon. Minister of IT & Telecommunications of the Republic of Mauritius Mr Paul Smith, CEO, Offshore Software Development Services, Harvey Nash |
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| 15:15 – 15:35 | The China Advantage - Jiangsu Province - The advantages of developing service outsourcing in Jiangsu Province: rapid economic growth, infrastructure, rich human resources, software industry and IPR - The latest development for the service outsourcing sector in Jiangsu and the opportunities for foreign businessess |
| Mr Zhao Jin, Deputy Director General of Department of Foreign trade and Economic Cooperation, Jiangsu Provincial Government | |
| 15:35 – 16:05 | Coffee Break |
| 16:05 – 16:35 | SmartCity – Managing Change When Going Global - Selecting the right destination - Local partners, local solutions & international partners, international solutions - SmartCity infrastructure and opportunities offered by SmartCity |
| Mr Fareed Abdulrahman, Chief Executive Officer, SmartCity | |
| 16:35 – 16:55 | Mauritius – The Knowledge Isle with Unique Offshore Advantage - The transformation of Mauritius into a Cyber Island - The vision, goals and strategies of the Government for ICT sector development and the National ICT Strategic Plan (NICTSP) 2007-2011 for Mauritius - The rapid development of the ICT sector in Mauritius as a strong pillar of the economy and as a new engine of economic growth - The competitive advantages offered by Mauritius for ICT and BPO |
| Mr Etienne Sinatambou, Hon. Minister of IT & Telecommunications of the Republic of Mauritius | |
| 16:55 – 17:25 | Discover Vietnam |
| Mr Paul Smith, CEO, Offshore Software Development Services, Harvey Nash | |
| 17:25 – 17:30 | Closing remarks and end of day one |
| Day Two - Thursday 17th April 2008 | |
| 09:15 | Introduction by Chair |
| Next Generation Sourcing | |
| 09:30 – 10:00 | Keynote: Next Generation Sourcing - Achieve Excellence with the Multisourcing Approach - Identify the key drivers for multisourcing in today’s marketplace: Multisourcing Vs Onesource mega-deal - Leverage multiple providers for business advantage, flexibility and innovation - Employ a strategic approach to maximise the benefits and avoid the pitfalls of this environment |
| Dr Richard Sykes, Associate, Bloor Research & Chair, Outsourcing & Offshoring Group of Intellect | |
| 10:00 – 10:30 | Keynote: Next Generation Approaches - Why Smart Buyers should Abandon the Traditional Approach to Sourcing? - The need to look beyond traditional outsourcing and consider other options: multi-faceted sourcing delivery models - The Sourcing Lifecycle - Flaws in the traditional approach to sourcing - How to get the balance right |
| Chris Main, Co-founder & Director, EightyTwenty Insight Ltd | |
| 10:30 – 11.00 | Keynote: Transformational Outsourcing & Governance – Multi-tower Governance - The need for multi-tower and multinational governance approaches, addressing all IT and business process outsourcing within today’s organisation - Options and practical techniques for introducing such controls - Example Global Business Services models |
| Tim Palmer, Board Member, HR Outsourcing Association (HROA) and NOA’s Outsourcing Professional of the Year 2007 | |
| 11:00 – 11:30 | Coffee Break |
| 11:30 – 12:00 | Next Generation Negotiation & Contracting in a Global Context - Use past experience to renegotiate or restructure contracts with success - The contractual and legal implications for global sourcing – an update on issues such as intellectual property, data security, privacy and liability |
| Rob Sumroy, Partner, Slaughter and May | |
| 12:00 – 12:30 | Excellence in the Global Market Economy - The Process Integrated Enterprise - Managing in a “co-opetitive” world - Social responsibility in the green debate - Creating a high performance workforce |
| Bill Payne, Vice President for Strategy and Development, Europe for IBM's Managed Business Process Services | |
| 12:30 – 13:45 | Lunch and opportunity to visit the Exhibition |
| Global Destinations | |
| 13:45 – 14:00 | Introduction by Chair: Mike Taylor, Director, Evalueserve |
| 14:00 – 14:25 | The Next Generation of Outsourcing Destinations - What is right for your business: Onshore, Offshore, Nearshore or Multishore? |
| Stephen Bullas, Managing Partner, eCODE - the European Centre for Offshore Development Ltd | |
| 14:25 – 14:50 | The Nearshore Advantage: Offshoring to New Shores in Central Europe & Eastern Europe - Culture, language and proximity give CEE powerful advantages over other offshore destinations - Obstacles are the lack of specialisation in education and exports - CEE is particularly interesting for services higher up on the value chain |
| Thomas Meyer, Economist, Deutsche Bank Researchs | |
| 14:50 – 15:45 | Global Destinations Interactive Forum: Nearshoring V Farshoring Moderator: Mike Taylor, Director, Evalueserve Mr Fareed Abdulrahman, Chief Executive Officer, SmartCity Thomas Meyer, Economist, Deutsche Bank Research Stephen Bullas, Managing Partner, eCODE - the European Centre for Offshore Development Ltd |
| 15:45 | Closing remarks and end of the OutsourceWorld London Conference 2008 |
| Contact Us |
| UK Conference Director: Caroline Oglethorpe caroline.oglethorpe@outsource-world.com |
| UK Conference Producer: Mark Smith mark.smith@outsource-world.com |
| UK Marketing Director: Colin Shaw colin.shaw@outsource-world.com |
| VP of Business Development: Andrew Forrester aforrester@outsource-world.com |
| Sponsorship & Exhibit Sales: sales@outsource-world.com |
| Marketing Director: Paul Dudley pdudley@outsource-world.com |
| Press Inquiries: press@outsource-world.com |
| Event Operations Manager: Jacquelyn Cyrzan jcyrzan@outsource-world.com |
| General Information: info@outsource-world.com |
| Managing Director: David Etzler detzler@outsource-world.com |
