2008 Conference Program
TUESDAY, OCTOBER 14TH, 2008 PRE-EVENT
| 7:00pm | SPEAKER’S RECEPTION |
| [NOTE: Open to Speakers and Enterprise Conference Delegates Only] Kick off the festivities with our pre-event reception. Join us before the event gets going and unite with fellow speakers and sponsors as we talk about the industry and reconnect with old friends. |
WEDNESDAY, OCTOBER 15TH, 2008 - DAY ONE
| 9:15am | OPENING REMARKS |
| Russ Finney, CIO, Tokyo Electron Fred Mapp, CEO, Quality Service Solutions David Etzler, President/CEO, Outsource World Anupam Govil, Program Chair/CEO, Global Equations |
| 9:25am | PLENARY SESSION: SMART SOURCING: |
| The Way to Realizing Business Value Bill Piatt, CIO, IFC (World Bank) Global firms with mature outsourcing experience have discovered that neither right-shoring nor multi-vendor strategies are a guarantee for success. The key to success lies in the ability to develop a Smartsourcing model that holistically combines multi-tier vendors, multi-location and hybrid business models aligned with your corporate strategy and globalization objectives. This session will provide insights from an organization that has lived and breathed global sourcing and developed a framework for Smartsourcing that is unique in the industry. This approach adopts the right blend of vendor management, collaboration and governance models that work within a globally dispersed pool of vendors. Whether you are new to outsourcing or a seasoned sourcing executive, this presentation will provide strategies backed by real-life examples for building a Smartsourcing roadmap for your organization. |
| 10:00am | GLOBAL SOURCING: The Rising Remote Infrastructure Management Opportunity |
| Sumit Dutta, Partner, McKinsey Steve Race, Director IT Service Mgmt, Lockheed Martin Ken Male, CEO, Info Pro R Srikrishna, SVP, HCL Infrastructure Services The global Remote Infrastructure Management (RIM) industry has grown at more than 80% CAGR from $2 billion in 2006 to $6 to $7 billion in 2008. Convergence of three independent forces has resulted in the rise of the RIM sector – rapid evolution in technologies and IT architectures, changes in customer behaviors and demands, and developments in the vendor and offshore supply community. A recent report by Nasscom-McKinsey provides interesting insights into the growing importance of this sector and how it could be the next big thing after Applications Development and Maintenance (ADM) and Business Process Outsourcing (BPO). A presentation from the author followed by a panel of executives will discuss the key drivers and characteristics that impact both the outsourcers and the vendors. |
| 10:00am | SOURCING ESSENTIALS [BUYER ONLY SESSION]: |
| A Maturity Model for Managing Suppliers - Implementing Global Sourcing at GM Dr. Richard Frost, Global Director, Systems Delivery Process, GM Corporate leaders have often asked, “What are the right practices to engage suppliers, manage relationships, and drive value and innovation for their organization?” The Software Engineering Institute (SEI), in cooperation with General Motors and other industry leaders, have identified and captured these and other critical capabilities in the new Capability Maturity Model for Acquisition (CMMI-ACQ). The CMMI-ACQ provides a standard framework for organizations to benchmark themselves against proven best practices for sourcing technology. This session will describe how General Motors aligns its structure and processes with the CMMI-ACQ in its global sourcing structure. The capabilities identify ed by the model have proven essential for General Motors to successfully implement its complex global sourcing environment. This session will provide valuable insights into implementing a sourcing strategy and harnessing key capabilities to drive innovation. |
| 11:00am | OPENING KEYNOTE: OUTSOURCING: A Lever for Organizational Change |
| Ralph Szygenda, Group VP & CIO, General Motors Opening keynote will feature one of the most recognized CIOs who has led major outsourcing initiatives that have fundamentally reshaped organizations. Today outsourcing is seen not only as a strategic instrument for change but also as a lever that can shape an organization’s business strategy. The keynote session will lay a vision for forward thinking firms that wish to adapt to changing economic and business trends by leveraging the power of outsourcing. Drawing from first hand experience at GM, he will provide insights into decision levers, key drivers, innovative techniques and operating strategies that have been behind the company’s strides in recent times. |
| 1:00pm | GLOBAL SOURCING: The Future of BPO – From Transactions to Transformation |
| Andy Wasser, Assoc Dean, CMU, School of Information Systems Mngt Business Transformation has been hyped about by buyers and vendors alike. As outsourcers look for more strategic and long term advantages from BPO, they invariably talk about transforming their business processes and changing their business models. This session will shed light on what is Transformative Outsourcing, what implications does it have on your organization and what are its key risks and benefits. How are service providers reshaping their offerings to provide more value added services and what processes are buyers seeking to outsource? How is transformation within BPO successfully achieved and what are the key measures and drivers? |
| 1:00pm | SMART SOURCING: Hunt for Global Talent - Managing a Global Workforce |
| Lori Blackman, Partner, DNL Global Tina Decker, VP HRO, Best Buy Gobal Sourcing is about enabling the enterprise’s business objectives through the dynamic combination of the appropriate resources. It is a process that involves IT and business processes, internal and external stakeholders, HR and Admin and services being delivered through a complex matrix of internal and external resources. Finding the right talent to manage and run these dispersed operations continues to be an issue.
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| 1:00pm | SOURCING ESSENTIALS: The A to Z of the RFP Process – Sourcing Made Simple |
| Carrie Bowers, Director Group Offshoring, UBS This is an essential primer for sourcing professionals (or a refresher course for the experienced) who would like to understand and learn the nuts and bolts of the RFP process. The RFP is the foundational document for most outsourcing contracts and relationships. The success or failure of an outsourcing initiative depends largely on the quality and granularity of the RFP process. This workshop session will provide a comprehensive overview of the entire process from concept, requirements definition and RFP creation to short listing and negotiating a contract with the vendors. The speaker will lead the audience through the RFP lifecycle and share tips and pitfalls to avoid from his personal experience. |
| 1:45pm | GLOBAL SOURCING: Niche vs Large BPO Vendors: Making the Right Choice |
| Tom Heaton, VP, Marsh Donald Mones, VP Sourcing Strategy, McGraw-Hill Pankaj Sharma, Director Sourcing (IT & Finance), Electronic Arts As the outsourcing market matures, there has been an emergence of service providers of both “David” and “Goliath” proportions in size, scale, specialization, geographic reach and expertise. This session will examine the comparative values and virtues of delivery performance from a Niche versus a Large size BPO firm. Through case study scenarios, the session will cover the advantages, disadvantages and value proposition in the context of the financial services industry. Participants will secure new insights to when, where, why and to what extent niche vs large outsourcers can deliver unique value for their outsourcing business needs and how they can make the right choice for long term success. |
| 1:45pm | SMART SOURCING: Offshore Delivery Models: Outsource, Insource or Joint-Source? |
| Keith Fiveson, CEO, ITESA Somesh Singh, VP Eng, Vignette Gregg Goldman, Executive Director and Head of Legal IT Infrastructure and Group Offshoring, UBS Optimizing working Capital in the Global Market is always a tough decision. There is a plethora of choices from Buy vs Build to BOT, JV or Joint-Source. This track deals with various aspects of choosing the right Global Delivery Model and the trends that impact Buyers and Vendors. Among the many reasons to globalize, cost capture and revenue generation are two key expansion drivers. Time, people, money and risk considerations, all weigh heavily as firms leverage working capital and squeeze operations to earn more. Different companies have different needs. One size does not fi t all. During this session, our executive panel will assess the pros, cons, costs, risks, CapEx/OpEx and ROI models being considered by companies going global. |
| 1:45pm | SOURCING ESSENTIALS: SLA’s and Beyond – From Governance to Alignment |
| John Fafian, VP, Arrow Electronics Liz Zimmer, Pillsbury Winthrop In this session an outsourcing customer and its advisors discuss the ways in which SLAs supplement formal governance models to manage the sourcing relationship and pave a way to success once the contract is implemented. Discussion focuses on the financial drivers and strategies to align the parties’ interests while taking into account the business goals that impact the eventual ROI. How do SLAs drive this alignment and how those SLAs should be used and modified over the life of the sourcing relationship? This session will provide strategies and guidelines on rising above the traditional SLA driven model towards one that seeks involvement of vendors with the client’s business outcomes. |
| 2:45pm | CIO ROUNDTABLE: Trends in IT Spending – Does Recession Impact Outsourcing? |
| Moderated by: Abbie Lundberg, CIO Magazine Russ Finney, CIO, Tokyo Electron Steven Bandrowczak, CIO, Nortel Gerard Insall, CIO, Avis Bill Piatt, CIO, IFC (World Bank) Pundits have been all over the map regarding impact of recession on IT spending and outsourcing trends. This high-power panel of CIOs will dispel the myths and provide real insights into their decision-making process and budgetary trends. Many enterprises are using this opportunity to re-assess and re-negotiate their current outsourcing ventures. As a decision-maker what should your strategy be in this challenging economy? Are firms outsourcing more to cut spending and variablize their cost structures? Will there be pressure on vendors for better deals? Will there be zero-based budgets? Chaired by the Chief Editor of CIO magazine, the CIOs will share their views on changing IT spending plans, ROI expectations and sourcing strategies. |
| 2:50pm | SOURCING ESSENTIALS: Negotiating, Structuring and Drafting |
| a Global Outsourcing Contract Mark Grossman, Grossman Law Group The art of structuring and negotiating an outsourcing deal raises many complex legal and business issues. Outsourcing deals have their own norms and pitfalls and you need to know them early on to avoid problems later. In this session, a leading lawyer specializing in technology outsourcing will cover a range of areas.
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| 3:50pm | GLOBAL SOURCING: Financial Services Turmoil – Impact on Global Sourcing |
| Ashish Malhotra, SVP, Global Resource Strategy, Citigroup Irfan Burney, VP Outsourcing, Credit Suisse Ed Nair, Chief Editor, Global Services As the US economy sputters, the financial sector has faced the brunt of the downturn. Traditionally this industry has been the most aggressive adopter of outsourced services and offshoring. With continuing unpredictability and turmoil in the financial sector, what impact does this have on global sourcing? During uncertain times, major decisions and larger transactions are usually put on the back-burner or altogether abandoned. What are some of the leading Financial services firms doing in this climate? How are vendors handling these uncertainties and how has it impacted their performance? This panel of executives from the Financial sector will provide expert advice on the changes they see that may have an impact on global sourcing far beyond their own sector. |
| 3:50pm | SMART SOURCING: Profiting With Your Outsourcing Partner: From Vendor to a Channel |
| Toni Portmann, CEO, Stream Michael Moore, VP Customer Care, SIRIUS Satellite Radio Traditional outsourcing engagement models are evolving as innovative firms transform their relationships with vendors to create channels for new opportunity development. Innovating providers and willing customers can partner to create a business model that transcends the traditional client-vendor relationship. Hear from the CEO of a leading outsourcing vendor who has made this a central theme of their value proposition. She along with a few key customers will present specific case examples that illustrate how such win-win relationships can be structured and managed and what outcomes can be expected. |
| 4:30pm | AFTERNOON KEYNOTE: CIO’S PERSPECTIVE: Creating a Global IT Organization |
| Olle Jonsson, CIO, SKF Group In today’s global economy it is vitally important to have an equally global and agile IT environment that is independent of geographic and technological constraints and yet closely fused together to provide seamless interactivity across dispersed operations and markets. A leading CIO shares the important steps to build a roadmap for a company’s Business and IT goals that move in tandem with the requirements of a global footprint. The key issues covered would be:
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| 5:15pm | DAY ONE CLOSING REMARKS |
| 5:30pm | GLOBAL NETWORKING RECEPTION: |
| Keynoters, speakers, conference-goers, exhibit-only attendees, vendors … everyone is invited to a unique experience. Join us for cocktails, hors d’oeuvres and live entertainment. Network with fellow executives from more than 25 different countries. If you are looking to make new connections and network with a C-level crowd, you can’t miss this event. |
| 9:00pm | OSW AFTER DARK |
| Again, everyone is invited. After closing a deal at dinner, join the rest of the crowd for some late night cocktails. Starting later after the reception, we will all meet to continue the networking and building new connections. |
THURSDAY, OCTOBER 16TH, 2008 - DAY TWO
| 9:00am | DAY ONE SUMMARY AND DAY TWO OPENING REMARKS |
| Fred Mapp, CEO, Quality Service Solutions, former CIO, AMD |
| 9:05am | PLENARY SESSION: Globalization Implications – Jobs, Politics and Economics |
| Ravi Aron, Prof of Information Management, Wharton University US economy has made several transitions successfully: from Agricultural to Manufacturing to Services and now to an economy of knowledge arbitrage and specialization. This has implications and opportunities for US businesses and information workers taking into consideration demographic shifts. A renowned thought leader who covers the offshoring landscape will provide valuable insights backed by data from Knowledge@Wharton surveys. The following topics would be covered in this engaging session:
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| 9:15am | SOURCING ESSENTIALS: Vendor Selection Next Practices: Getting it Right the First Time |
| Bobby Varanasi, Partner, Global Equations Thomas Habel, Director Global Service Provider Management, Credit Suisse Ken Male, CEO, Info Pro Carrie Bowers, Director Group Offshoring, UBS Vendor selection is both an art and a science. Choosing the optimum service provider who understands the business complexities and domain while providing the desired cost savings and flexibility is always a challenge. Making the right decision is paramount for a successful outsourcing outcome. This session will delve into the key challenges organizations face in sourcing service providers, streamlining the transition, and ensuring that expectations are aligned. Hear from experts on best practices and strategies that have been used to successfully overcome these challenges. Going above and beyond the standard sourcing techniques, this panel will provide innovative approaches to ensure that measurable as well as intangible business objectives are successfully met through the choice of the right provider. |
| 9:50am | PANEL: OUTSOURCING OUTLOOK: Technology and Business Trends |
| Shaping Global Services Paul Zazzera, former Global CIO, Time Warner Gerard Insall, CIO, Avis Srini Krishnamurthy, VP Enterprise Sourcing, The Hartford Russ Finney, CIO, Tokyo Electron Shami Khorana, President, HCL Technologies America This high-power panel of senior technology and business executives will provide a perspective on the various trends and developments that are shaping the outsourcing sector. Several converging trends in technology are having a profound impact on how organizations operate their IT and business processes. From SaaS (Software as a Service) to Cloud computing to advances in Agile development, many of these technology trends will change how client-vendor services are delivered and priced. Moreover, rapid globalization and emergence of specialized vendors in different parts of the world are changing the future of Global Services. By evaluating the key drivers of outsourcing and technology trends, this session will provide essential insights to guide decision-makers and sourcing buyers through the evolution of global sourcing. |
| 10:00am | SOURCING ESSENTIALS: Global Sourcing: Achieving Sustained ROI |
| Through Continuous Improvement Ashish Malhotra, SVP, Global Resource Strategy, Citigroup One of the main reasons of offshore outsourcing failure is the onset of fatigue that comes into a relationship once the buyer and provider get past the 2-3 year honeymoon period. Ensuring long term sustainable value creation and ROI in an outsourcing engagement requires a method for achieving continuous improvement through deliberate governance. This session will explore ways both the buyer and the provider can better communicate the expectations for continuous improvement upfront and incorporate these expectations and measures within their delivery framework to ensure long term success. Outsourcing executives as well as practitioners will learn about success strategies, decision levers, risk management and other best practices to ensure that their Offshoring initiatives achieve the desired long term objectives and continue to remain vibrant. |
| 11:00am | PLENARY KEYNOTE: The Big Switch – Rewiring Business for the Future |
| Nicholas Carr, former Executive Editor of Harvard Business Review, Author of The Big Switch and Does IT Matter? A hundred years ago, the rise of the electric utility changed business forever. Today, we’re in the midst of a similar transformation. This time, it’s computing that’s turning into a utility, supplied through the global grid of the Internet. Nicholas Carr will describe the economic and technological forces driving the rise of “cloud computing” and discuss the strategic implications for outsourcing and business strategy. This keynote by Nicholas Carr will not only discuss the concepts mentioned in his latest book, it will also be an eye opener for everybody from the management to the stakeholders to better understand the interactions between technology and organizational dynamics. This insightful and thought provoking keynote will bring a different perspective on how technology is shaping the future of organizations and how it could be effectively harnessed to deliver positive results in a holistic way. |
| 1:00pm | GLOBAL SOURCING: Infrastructure Outsourcing: Managing Growth in a Digital Age |
| Fred Mapp, CEO, Quality Service Solutions, former CIO, AMD Tony Leger, VP, Nortel Tony Wanger, IO Data Doug Ash, VP, Lockheed Martin Joseph Kiaer, VP, CRG West The Digital Age is alive and well and has driven the need for “always on” technology and peta-bytes of data to support it. Corporate America is more dependent than ever on computing resources to handle everything from mission-critical financial transaction applications to storing vast amounts of patient information. Data centers are under increasing pressure to add significant, reliable computing power and as a result, new facilities be built or upgraded to meet the demand. Over the years initiatives such as consolidation, virtualization and co-location have been used to optimize data center usage. Despite this IT executives believe they need other ways to address the growth issue through use of outsourcing partners. Our panel of experts will discuss ways to address the challenges of IT Infrastructure management, outsourcing and data center needs. |
| 1:00pm | SMART SOURCING: Innovative Pricing Strategies – From Transactional to Value Based |
| Mark Burton, VP and Co-Founder, Holden Advisors Ashish Malhotra, SVP, Global Resource Strategy, Citigroup Paraj Kakkar, VP, Vertex Outsourcing What kind of customer do you want to be with your service provider? Service buyers often choose a transactional, lowest-cost-wins service provider in hopes of trimming budgets and fulfilling procurement goals. This can provide certain financial ROI, however, it also comes with associated risks: the ability to deliver a contract on time, on budget and with a high degree of quality. An alternate model is to create a value-based approach with a clear understanding on the risk and ROI of service deliverables, differentiation of services versus the competition and finally, what that difference means to the buyer in cost or risk reduction or revenue improvement. This approach takes into consideration business needs and financial goals and allows buyers to choose service offerings, pricing models and metrics that best fit the dynamics of the relationship with the desired service levels. |
| 1:00pm | SOURCING ESSENTIALS: Effective Communications for Managing Global Teams |
| Tina Decker, VP HRO, Best Buy Effective communication is vital for successful outsourcing, both during the transition phase and steady-state operations. This presentation will provide an in depth review of the communication skill sets, characteristics and training that employees in these roles need to succeed in managing global teams. It will also examine how organizations should identify individuals suited for these roles, and the pitfalls and advantages of retraining current line managers for this new role. How do you leverage latest technology, tools and processes to create a global virtual team that can still collaborate seamlessly to deliver services efficiently? How do you deal with cultural, communication and operational bottlenecks when managing a heterogeneous environment consisting of in house and outsourced global operations? |
| 1:45pm | GLOBAL SOURCING: Outsourcing Innovation – Balancing Creativity and Discipline |
| Natalia Levina, Asst Prof, NYU Stern Aseem Bakshi, VP Architecture & Applications, IPS Trading Systems Irfan Burney, VP Outsourcing, Credit Suisse The panel will focus on ways to leverage outsourcing and offshoring for creating innovation, drawing on insights from academic research as well as practical experience. It will discuss the opportunities for getting innovation out of globally sourced projects by looking at this question at multiple levels. It will consider the following questions:
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| 1:45pm | SMART SOURCING: Mitigating Offshore Outsourcing Risks and Transaction Costs |
| Kevin Parikh, Managing Partner, Stradling Sourcing John Fafi an, VP Strategic Sourcing, Arrow Electronics Venkat Tiruviluamala, CIO, Sony (Latin America) Offshore outsourcing has emerged as a transformational lever in this period of economic uncertainty, but many fail to consider all the potential risks and the substantial financial and managerial requirements that offshoring entails. Many offshoring efforts are plagued by delays, performance shortfalls, and lapses in customer service. Moreover, because of its many social, economic, and political ramifications, offshoring often generates negative press that makes it difficult to gain a balanced perspective, let alone proceed with a deliberative, dispassionate decision-making process. By addresses issues and solutions objectively, this session provides strategies and tools for:
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| 1:45pm | SOURCING ESSENTIALS: MID-MARKET OUTSOURCING: Distinct Needs and Solutions |
| The allure of the mid-market segment is growing as the number and size of multi-billion dollar outsourcing deals decline. This segment faces unique challenges since the scale of their outsourcing functions are smaller but they outsource higher-valued processes which result in higher risks as well as expected returns on investment. Hence the outsourcing complexities for mid-sized firms are greater than for larger firms. Also these firms are less platform dependent and to a large extent rely on hosted or custom solutions from their providers. This session will provide an overview of the mid-market segment and highlight how they are adapting to new business realities. Learn how providers are devising innovative solutions and offerings services bundling to cater to this growing market segment. |
| 2:45pm | GLOBAL SOURCING: Knowledge Services – Innovation at the Top of the Value Chain |
| Ed Nair, Chief Editor, Global Services Donald Lucek, Director of Research, The Street.com Ratings Atul Sood, President, Karvy Global Anupam Govil, CEO, Global Equations Knowledge Process Outsourcing or KPO is heralded as the next wave after BPO. Knowledge Services target the top tier tasks in an organization that typically are more core and top-line related. Hence the impact of cost savings, productivity improvement and capacity enhancement are felt more directly and can enable new products and services for the client. This session will provide insights on knowledge services globalization trend that crosses the boundary between the core and the context. How are various companies leveraging specialized service providers to create Innovation at the top of the value chain? Which industries are adopting this trend more aggressively and what are the major benefits and risks? |
| 2:45pm | SMART SOURCING: Vendor to Partner Strategy – Achieving the Win-Win Formula |
| Donald Mones, VP Sourcing Strategy, McGraw-Hill Srini Krishnamurthy, VP Enterprise Sourcing, The Hartford Tim Searcy, Executive Director, ATA Paraj Kakkar, VP, Vertex Outsourcing What differentiates a successful outsourcing engagement from one that turns into a nightmare? Answers to this and other questions will be answered in this session that deals with both long-term strategic and day-to-day tactical issues related to outsourcing management. Designing a win-win formula for outsourcing engagements implies flexibility and understanding on both sides of the aisle. When vendors become your partners, they will invest in technology, delivery excellence and innovative strategies to ensure your success. This panel will explore ways to develop a vendor strategy and manage the process from contract stage to execution phase so that buyers and vendors align their key objectives and can go beyond the standard pricing and engagement models. |
| 2:45pm | SOURCING ESSENTIALS: Critical Legal and IP Issues |
| When Entering into an Outsourcing Relationship Donald Cohn, Corp. Counsel, Dupont Ward Classen, Assoc. Deputy Gen. Counsel, CSC This session by two leading Corporate Counsels will address the issues that a prudent customer should consider when entering into an outsourcing relationship. At the end of this session, attendees will have great cognizance of the important issues that should be considered to ensure a successful sourcing relationship with the vendor. Issues to be discussed include:
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| 3:30pm | GLOBAL SOURCING: Global Vendor Landscape: Winners and Losers |
| Ed Caso, Wachovia Capital Markets As nearshore and offshore destinations proliferate, outsourcing is entering its next phase where it will be defined and driven, not by the choice of destination, but the maturity and complexity of the vendors. In this age of rapid vendor consolidation and shifting business models, it is very important to understand the dynamics and trends within the industry that impact their delivery capabilities. This session run by a leading industry analyst focusing on the Outsourcing sector will paint a comprehensive picture of the evolution of global vendors. Comparing delivery capabilities, business models, domain strengths and knowledge base, the speaker will provide valuable insights that will significantly aid in decision-making and sourcing management. |
| 3:30pm | SMART SOURCING: MULTI-SOURCING – Diversifying Risk, Extracting Value |
| Thomas Habel, Director Global Service Provider Management, Credit Suisse Megadeals are going the way of the dinosaur and multi-sourcing is becoming the preferred approach firms use to optimize returns from an outsourcing transaction. As large outsourcing contracts come up for renewal, outsourcers are faced with the choice of continuing with existing vendors or creating an entirely new outsourcing structure that will allow different vendors with unique capabilities to bid for a piece of the overall deal. So how do firms successfully source and manage services spread across different vendors and locations? How is value extracted and measured in such multi-vendor relationships? How do you avoid pitfalls and reduce overall risk to achieve your organization’s strategic objectives? This presentation by a leading practitioner will address these questions and provide a roadmap for crafting an effective multi-sourcing strategy and vendor relationship framework. |
| 4:00pm | AFTERNOON KEYNOTE: HARNESSING GLOBALIZATION: |
| Success Stories, Strategies and Challenges Steve Bandrowczak, CIO, Nortel Globalization is now an imminent reality and companies that succeed have been able to tame this dragon by developing strategies to tap markets and resources globally. Outsourcing can be an effective tool for harnessing globalization, but most organizations are unprepared for the critical question – Is your outsourcing strategy facilitating this change, or is it the ball and chain preventing you from being globally competitive? This session will examine the need for having a globalization roadmap and recommend ways to align outsourcing with organizational goals to achieve sustainable growth. Hear from someone who has seen the ups and downs of globalization and successfully straddled the divide to reap the benefits. This closing keynote will provide strategies and lessons learned backed by specific examples from a CIO who has led the IT strategy of several Fortune 500 firms. |
| 4:50pm | CLOSING REMARKS |
| Anupam Govil, Program Chair and CEO, Global Equations David Etzler, CEO, OutsourceWorld |
For sponsorship and/or exhibit inquiries please contact us
Jacob Javits Center, New York, NY www.javitscenter.com Wednesday, October 15 Thursday, October 16
